At a Glance
- Tasks: Be the friendly face of our practice, welcoming clients and their pets with care.
- Company: Join Portchester Vets, a community-focused veterinary practice in Portsmouth.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and well-being initiatives.
- Other info: Flexible part-time hours with opportunities for learning and growth.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: Great communication skills and experience in customer service are essential.
The predicted salary is between 12 - 15 € per hour.
Our practice delivers high-quality veterinary care to a large community of pet owners. We are looking for an organised, personable Receptionist to join us on a part-time basis.
Responsibilities
- Serve as the first point of contact for clients and their pets, presenting a professional, knowledgeable image that promotes confidence in our practice.
- Welcoming clients, handling payments, and arranging follow-up appointments.
- Answering the telephone, booking appointments, addressing queries and medication requests, and weighing patients.
- Calling back missed calls or appointments to resolve issues or re-book as required.
- Maintaining accurate client and patient records in our practice management system.
- Performing administrative tasks such as scanning documents, checking emails, and assisting with insurance claims.
- Co-ordinating with Nurses and Vets to clarify client questions and provide pet-care support.
- Educating clients and actively promoting pet health care plans and insurance where appropriate.
- Keeping the reception area and consultation rooms clean and tidy.
Hours: 21 hours per week Monday to Friday, 8:00 am–7:00 pm, with 1 in 5 Saturdays from 8:00 am–12:00 pm.
You Might Be a Great Fit
- Excellent communication skills with a professional, welcoming manner.
- Experience in a customer-facing role, with strong service focus and attention to detail.
- Ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- Proactive attitude with openness to feedback and learning.
Benefits
- 6.6 weeks annual leave plus birthday off.
- Increasing holiday allowance based on length of service.
- Enhanced family-friendly policies, including maternity/paternity/adoption, shared parental and surrogacy pay.
- Well-being initiatives such as Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the Inspiring Vet Care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits, including Green Cars salary sacrifice scheme and access to discounts/cash-back with numerous retailers.
Additional Information
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. For more information on how your data is processed, please contact us.
Veterinary Receptionist in Portsmouth employer: IVC Evidensia
At Portchester Vets, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where our Veterinary Receptionists can thrive. With generous benefits including 6.6 weeks of annual leave, enhanced family-friendly policies, and opportunities for professional development through the Inspiring Vet Care Academy, we are committed to the well-being and growth of our team members. Join us in Portsmouth, where you will play a vital role in delivering high-quality care to our community of pet owners while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Portsmouth
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Portchester Vets. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in customer service and how it relates to the Veterinary Receptionist role.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and professional side shine through. Remember, they’re looking for someone who can connect with clients and their pets, so be warm and approachable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist in Portsmouth
Some tips for your application 🫡
Show Your Personality:As a Veterinary Receptionist, you'll be the first face clients see, so let your personality shine through in your application. Use a friendly tone and share a bit about yourself to show us how you connect with people.
Highlight Relevant Experience:Make sure to mention any customer-facing roles you've had before. We want to see how your past experiences have prepared you for managing multiple tasks and providing excellent service in a busy environment.
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to maintaining accurate records. In your application, give examples of how you've successfully managed details in previous jobs or projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like handling payments, booking appointments, and managing client queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As the first point of contact for clients and their pets, it's crucial to showcase your excellent communication skills. Practice how you would greet clients and handle their concerns. A warm, welcoming manner can go a long way in making a great first impression!
✨Prepare for Common Questions
Think about the types of questions you might be asked during the interview, such as how you would handle a difficult client or manage multiple tasks in a busy environment. Prepare specific examples from your past experiences that highlight your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they promote pet health care plans. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
