At a Glance
- Tasks: Transform pet care with Zendesk by configuring workflows and developing custom solutions.
- Company: Join IVC Evidensia, Europe's leading veterinary care group focused on happier animals and owners.
- Benefits: Enjoy remote work, career growth opportunities, and a supportive team environment.
- Other info: Be part of a dynamic team driving innovation across 2,500 practices in 20 countries.
- Why this job: Make a real impact in the pet care industry while enhancing your tech skills.
- Qualifications: Strong JavaScript skills and a passion for web development are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career.
Function
Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern pet owners have come to expect.
Team
You'll be joining a small, fast-moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you'll play a key role in evolving and expanding our Zendesk platform and related ITSM tools-configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform's capabilities. The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience.
What will you be doing?
- Deliver solutions to business problems using deep Zendesk expertise-configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.
- Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
- Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
- Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
- Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out-of-hours release work may be required.
Who are we looking for?
Strong technical skills across JavaScript.
Remote Zendesk Engineer (UK Remote) in Portsmouth employer: IVC Evidensia
IVC Evidensia is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a dynamic work culture where innovation thrives. As a Remote Zendesk Engineer, you will be part of a passionate team dedicated to transforming veterinary care, with ample opportunities for professional development and collaboration across a vast network of practices. Enjoy the flexibility of remote work while contributing to meaningful projects that enhance the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Zendesk Engineer (UK Remote) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at IVC Evidensia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub with projects that highlight your Zendesk expertise, make sure to share it during interviews. We love seeing real examples of what you can do!
✨Tip Number 3
Prepare for the technical chat! Brush up on your JavaScript and Zendesk knowledge. Be ready to discuss how you’ve tackled challenges in the past and how you can bring value to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team dedicated to transforming pet care!
We think you need these skills to ace Remote Zendesk Engineer (UK Remote) in Portsmouth
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your enthusiasm for technology and problem-solving shine through. We want to see how your skills can help us transform the pet care experience, so share specific examples of your past projects or experiences that highlight your technical prowess.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the posting, especially around Zendesk and web development, to show that you understand what we're looking for. This helps us see how you fit into our team right from the start!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it's relevant. Highlight your key achievements and skills in a way that's easy for us to digest—this will make it easier for us to see your potential.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture while you're at it!
How to prepare for a job interview at IVC Evidensia
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk knowledge before the interview. Familiarise yourself with its features, especially around customisation and integrations. Being able to discuss specific examples of how you've used Zendesk in past roles will show your expertise and passion for the platform.
✨Show Off Your Coding Skills
Since the role requires strong web development skills, be prepared to demonstrate your proficiency in HTML, CSS, and JavaScript. You might even want to bring along a portfolio of your work or be ready to discuss projects where you've implemented best-practice coding principles.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving abilities. Think about past challenges you've encountered while working with Zendesk or similar platforms and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Team Collaboration
IVC Evidensia values teamwork, so be ready to talk about how you've collaborated with others in previous roles. Share examples of how you've worked with cross-functional teams to deliver solutions, as this will highlight your ability to thrive in a fast-moving environment.
