At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, career progression, and employee wellbeing initiatives.
- Other info: Flexible part-time hours with a supportive team and clear career pathways.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 17244 - 17244 £ per year.
Location: Rowe Vet Group, Yate
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Rowe Vet Group on a Part-Time basis. Rowe Vet Group has a 24-hour hospital in Bradley Stoke and branches in Thornbury, Yate, Winterbourne, Brimsham and Wotton-under-Edge.
As a valued member of the reception team, you will be the first point of contact for pets and their owners.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
General Responsibilities
- Greeting our clients and their pets in a professional and courteous manner
- Booking, cancelling and changing appointments
- Dealing with queries by phone, email and face to face promptly and professionally
- Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance
- Dispensing medications/prescriptions
- Taking payments, cashing up and all other general admin and reception duties
Your shift pattern will include working on a Monday, Tuesday, Wednesday 1:00pm-7:30pm, Friday 8:00am-2:00pm and Saturday 8:00am-1:00pm.
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Part-Time Veterinary Front Desk Specialist employer: IVC Evidensia
At Rowe Vet Group, we pride ourselves on being the UK's number one vet care provider, where our people are at the heart of everything we do. As a Part-Time Veterinary Front Desk Specialist, you'll enjoy a supportive work culture that values collaboration and continuous improvement, alongside clear career pathways and ongoing development opportunities. With generous benefits including 6.6 weeks' annual leave, enhanced family-friendly policies, and employee wellbeing initiatives, we ensure that our team members thrive both personally and professionally in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Veterinary Front Desk Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rowe Vet Group. Understand their values and what makes them the UK's number one vet care provider. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle queries professionally and courteously.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in a busy environment. Whether it's booking appointments or handling enquiries, demonstrating your ability to juggle responsibilities will make you stand out.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This not only streamlines the process but also shows your enthusiasm for joining our team at Rowe Vet Group.
We think you need these skills to ace Part-Time Veterinary Front Desk Specialist
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly and personable nature shine through. Remember, you're applying for a role where you'll be the first point of contact for clients and their pets, so a warm tone is key.
Tailor Your Experience:Make sure to highlight any customer-facing roles you've had in the past. We love seeing how your experience aligns with our values of service and attention to detail. Be specific about your responsibilities and achievements that relate to the role!
Keep It Professional:While we want to see your personality, it's also important to maintain a professional tone. Use clear language and check for any typos or errors before submitting your application. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and handling client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for clients and their pets, it's crucial to highlight your excellent communication skills. Prepare examples from your past experiences where you've successfully interacted with customers, resolved issues, or created a welcoming atmosphere. This will show that you're the friendly face they need at the front desk.
✨Demonstrate Organisational Skills
Being organised is key in a busy veterinary practice. Think of specific instances where you've managed multiple tasks effectively, such as scheduling appointments or handling enquiries. Sharing these examples will illustrate your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support employee wellbeing. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
