Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client calls, assist with appointments, and address queries in person.
- Company: Join IVC Evidensia, a leading name in pet care and customer service.
- Benefits: Enjoy annual leave, healthcare, and exclusive employee discounts.
- Other info: Supportive work environment with growth and professional development opportunities.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: Excellent communication skills and a passion for service.
The predicted salary is between 12 - 15 £ per hour.
IVC Evidensia is looking for a part-time Client Care Advisor at Scarsdale Veterinary Group in Derby. In this role, you will manage referral calls, assist clients with appointments, and address queries both on the phone and in person. You should possess excellent communication skills and have a strong focus on service.
The position offers a supportive work environment with opportunities for growth and professional development, alongside a range of employee benefits including annual leave, healthcare, and various employee discounts.
Part-Time Client Care Advisor – Pet Care & Customer Service employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Client Care Advisor – Pet Care & Customer Service
✨Tip Number 1
Make sure to research IVC Evidensia and Scarsdale Veterinary Group before your interview. Knowing their values and services will help you connect better during the conversation and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about client care, being able to articulate your thoughts clearly and confidently will set you apart. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t hesitate to showcase your passion for pets and customer service during the interview. Share personal stories or experiences that highlight your dedication to helping others and your love for animals—it’ll resonate well with the hiring team!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who are ready to join our supportive work environment.
We think you need these skills to ace Part-Time Client Care Advisor – Pet Care & Customer Service
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let us know why you love working with pets and helping their owners. Share any relevant experiences that highlight your passion for animal care and customer service.
Highlight Your Communication Skills: Since this role involves managing calls and face-to-face interactions, make sure to emphasise your communication skills. Use examples from past experiences where you successfully handled queries or resolved issues.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role at Scarsdale Veterinary Group. Mention how your skills align with the job description and what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Care Advisor. Familiarise yourself with common queries pet owners might have and think about how you would handle them. This shows that you're proactive and genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You could even role-play with a friend, simulating a client call or appointment scenario. This will help you feel more confident and prepared to showcase your skills during the interview.
✨Highlight Your Customer Service Experience
Think of specific examples from your past roles where you provided exceptional customer service. Be ready to share these stories, as they demonstrate your ability to handle client queries effectively and show your commitment to service excellence.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team culture, opportunities for growth, or how success is measured in the role. It shows that you're engaged and serious about wanting to be part of their team.