At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and support our veterinary team.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and ongoing learning opportunities.
- Other info: Full training provided; previous experience in veterinary or medical settings is a plus.
- Why this job: Make a real difference in animal care while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a friendly, professional attitude are essential.
The predicted salary is between 13260 - 13260 £ per year.
Location: Celyn Vet Group, Holywell
Contract: Part-time, Fixed-Term (12 months)
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Celyn Vet Group have three, well-established Veterinary practices based in Holywell, Prestatyn & Abergele.
Our well-equipped practices include 2 vet consult rooms, a theatre and prep room, ultrasound, digital and dental x-ray, Idexx lab facilities, and multi-parameter monitoring equipment. You’ll be joining a skilled team of 1 Senior Vet Surgeon, 3 Vet Surgeons, 1 Head RVN, 4 RVNs, 1 ACA, and 5 Receptionists, all supported by our Practice Director.
How You’ll Make a Difference
We are seeking an organised, personable Receptionist/Administrator to join our team at Celyn Vet Group on a part-time, 12-month fixed term basis. You will be primarily based at our Holywell premises, but may be required to work at either of our other two branches in Prestatyn and Abergele during periods of annual leave. The role is varied, primarily customer facing. This includes:
- Welcoming clients and their pets
- Scheduling appointments
- Taking payments
- Managing client records
- Maintaining the cleanliness of reception and consulting areas
- Supporting our clinical and client care teams from an administration point of view
- Managing tasks such as insurance claims and debt control efficiently and compassionately
General Responsibilities Include
- Greet clients and their pets with a warm and friendly demeanour
- Schedule appointments and manage the clinic's diary
- Answer phone calls and respond to client inquiries
- Collect payments and process invoices
- Maintain cleanliness and organisation of the reception area
- Assist with filing, data entry, and other administrative tasks as needed
- Process and submit veterinary insurance claims and liaise with insurance companies, clients, and internal teams
- Ensure accuracy and compliance with insurer requirements
- Maintain organised and up-to-date claim records
- Provide clear, empathetic communication to clients throughout the claims process
- Support the management team with debt control processes
This is a part-time role working 20 hours per week. You will be working a full day on a Thursday between our opening hours of 8am-7pm on the reception desk along with rotational Saturday morning working (8am-midday) - currently on a 1 in 5 basis. Shift pattern for administrative support hours will be discussed at interview stage.
You Might Be a Great Fit If...
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- Confident communicating with clients and external organisations
- Comfortable managing workloads independently
- The ability to manage multiple tasks effectively in a busy environment
- Experience in insurance and debt administration and/or veterinary practice (preferred but not essential)
- Calm, professional, and empathetic in a client-facing environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
Previous experience in a veterinary or medical setting would be advantageous, but full training will be provided for the right candidate. Full UK Driving license is also essential to be able to travel across the 3 sites.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist/Administrator in Newquay employer: IVC Evidensia
Celyn Vet Group is an exceptional employer, dedicated to fostering a supportive and collaborative work environment for its team members. With a strong focus on employee development, you will benefit from clear career pathways, ongoing training, and a values-led culture that prioritises care and community. Located in Holywell, our well-equipped practices offer a unique opportunity to work alongside skilled professionals while enjoying generous benefits such as enhanced annual leave, healthcare plans, and a commitment to your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist/Administrator in Newquay
✨Tip Number 1
Get to know the Celyn Vet Group! Research our values and what makes us tick. When you walk into that interview, show us you understand our mission of healthier animals and happier owners. It’ll make a great impression!
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist/Admin, you'll be the friendly face clients see. Role-play with a mate or in front of the mirror to nail that warm greeting and empathetic communication we love.
✨Tip Number 3
Be ready to multitask! We want someone who can juggle appointments, payments, and client queries like a pro. Think of examples from your past where you’ve handled busy situations and be prepared to share them.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Plus, it shows you’re keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Veterinary Receptionist/Administrator in Newquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and friendliness, especially since this role is all about client interaction.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or administration. If you've worked in a veterinary or medical setting before, mention it! We love seeing how your background fits with our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate straightforward communication, just like we do with our clients!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist/Administrator. Familiarise yourself with tasks like scheduling appointments, managing client records, and processing insurance claims. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role is customer-facing, it's crucial to highlight your excellent communication skills. Prepare examples of how you've provided exceptional service in previous roles. Be ready to discuss how you would greet clients and their pets warmly, as well as how you handle difficult situations with empathy.
✨Demonstrate Organisational Skills
The ability to manage multiple tasks effectively is key in a busy veterinary practice. Bring examples of how you've successfully juggled various responsibilities in past jobs. You might even want to mention any tools or methods you use to stay organised, like digital calendars or task management apps.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work environment, and opportunities for growth. This shows your genuine interest in the position and helps you assess if the practice is the right fit for you.
