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- Tasks: Provide top-notch customer care to clients and their pets while managing appointments and enquiries.
- Company: Join a busy small animal practice with state-of-the-art facilities and a supportive team.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts with hundreds of retailers.
- Why this job: Make a difference in the lives of pets and their owners while developing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Flexible shifts with opportunities for learning and career growth.
The predicted salary is between 18000 - 25000 £ per year.
Summerhill Vets in Newport have a fantastic opportunity for a Veterinary Receptionist to join their busy team. We are looking for someone with strong communication skills who has a positive can-do attitude and enjoys working as part of a team who value and support each other whilst ensuring a positive experience for both pets and their owners. There will be occasional branch work (Malpas - Newport and Chepstow) so being able to travel between sites is essential.
This is a varied position which entails the below duties:
- Liaising with the clients and the clinical staff to provide a high level of customer care.
- Meeting and greeting clients and pets.
- Booking appointments and diary management.
- Managing telephone and email enquiries.
- Taking payment for services and products.
- Managing cash and end-of-day banking.
We are a busy small animal practice seeing a large diverse caseload. We have top-of-the-range facilities including an ultrasound machine, endoscope, dental radiography and Idexx in-house lab equipment. Our team consists of 6 vets with a mix of full and part-time, working alongside our large nursing team.
You will work 35 hours per week, covering a variety of shifts over 4 days. With 1:3-4 Saturdays with day off in lieu.
Benefits include:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Salary: Up to £22,299 DOE
Veterinary Receptionist in Newport employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Newport
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Summerhill Vets. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Role-play with a friend or family member to get comfortable with greeting clients and handling enquiries.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Highlighting your positive attitude and ability to support colleagues will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and makes it easier for us to keep track of your application. Plus, you might find more opportunities there!
We think you need these skills to ace Veterinary Receptionist in Newport
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for someone with strong communication skills, make sure to highlight any relevant experience in your application. Whether it's dealing with clients or working in a team, let us know how you shine in these areas!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific responsibilities that excite you, like managing appointments or providing top-notch customer care. We love seeing genuine interest!
Be Positive and Personable: We value a positive can-do attitude, so let that shine through in your writing! Use friendly language and express your enthusiasm for working with pets and their owners. A warm tone can really make your application stand out.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you're keen on joining our team at Summerhill Vets!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Familiarise yourself with the role of a Veterinary Receptionist. Understand the key responsibilities like booking appointments, managing enquiries, and providing excellent customer care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you’ve handled difficult situations or provided exceptional service to clients. This will demonstrate your ability to connect with both pets and their owners.
✨Be Ready for Teamwork Questions
As part of a busy team, you'll need to show that you can work well with others. Prepare to discuss your experiences working in teams, how you support colleagues, and how you handle conflicts. This will highlight your positive can-do attitude and collaborative spirit.
✨Plan for Travel Between Sites
Since the job involves occasional travel between branches, be ready to discuss your flexibility and willingness to commute. Mention any previous experience you have with travelling for work, as this will reassure them that you’re prepared for this aspect of the role.
