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- Tasks: Lead non-clinical operations and support a passionate team in delivering excellent veterinary care.
- Company: Join IVC Evidensia, Europe's leading veterinary care group with a focus on community and growth.
- Benefits: Enjoy 6.8 weeks of annual leave, healthcare cash plan, and ongoing learning opportunities.
- Other info: Flexible working options available for the right candidate.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in management, strong people skills, and ability to handle complex situations.
The predicted salary is between 30000 - 40000 £ per year.
IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment - at every stage of their career.
We have an exciting opportunity for a people-focused and motivated Practice Manager to join Woodland Vets to work alongside our DoPCS, supported by our Lead Vet, Head Nurse and 2 Head Receptionists. This is a fantastic opportunity for someone who thrives in a fast paced environment, enjoys working with people, and is quick to learn. Our main site is based in Midhurst and we have three smaller branches within a 9 mile radius. Situated in the beautiful South Downs, a stone's throw away from the coast and London, giving the best of both worlds. Joining an amazing team of 9 Vets, 7 RVNs, 2 SVNs, 4 VCAs, and receptionists all working together to achieve an excellent standard of care. This is a full-time role working 40 hours per week, Monday to Friday. We are open to discussing flexibility for the right candidate.
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience. You will be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Key responsibilities:
- Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
- Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
- Deliver an excellent client journey from first contact through to follow-up care
- Manage rotas, recruitment, onboarding, and team development
- Support financial processes including invoicing, payroll, and stock control
- Monitor performance and support practice growth and improvements
- Ensure compliance with RCVS standards, health & safety, and regulatory requirements
- Maintain facilities, equipment, and stock levels
- Handle client feedback and resolve issues professionally
- Support marketing and community engagement initiatives
You might be a great fit if:
- Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with the ability to manage competing priorities
- Experience handling complaints, change, and complex situations with confidence
- Strong communication and stakeholder management skills
At IVC Evidensia, we're committed to supporting you in a senior operational leadership role. When you join us, you'll benefit from:
- A key leadership role with responsibility for operational performance and team culture
- Clear career pathways with progression opportunities into senior practice or regional leadership roles
- Ongoing learning and development to support leadership and professional growth
- A collaborative, values-led culture focused on care, community, and continuous improvement
What we offer our team:
- 6.8 weeks' annual leave
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
£0 - £40,000 a year Up to £40,000 DOE
Practice Manager in Midhurst employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager in Midhurst
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or related industries. Attend local events or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching IVC Evidensia and Woodland Vets. Understand their values and culture, and think about how your experience aligns with their mission of happier animals and owners.
✨Tip Number 3
Showcase your people management skills during interviews. Share specific examples of how you've led teams, handled complaints, or improved operational efficiency in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at IVC Evidensia.
We think you need these skills to ace Practice Manager in Midhurst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Practice Manager role. Highlight your management experience in healthcare or service-led environments, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for veterinary care and how you can contribute to creating a positive culture at Woodland Vets. Be genuine and let your personality come through.
Showcase Your People Skills: As a Practice Manager, strong people management skills are key. Use examples in your application to demonstrate how you've successfully led teams, managed performance, and handled complex situations with confidence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at IVC Evidensia!
How to prepare for a job interview at IVC Evidensia
✨Know the Company Inside Out
Before your interview, take some time to research IVC Evidensia and Woodland Vets. Understand their mission, values, and the specific role they play in veterinary care. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Practice Manager, you'll be leading a team and managing client relationships. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your ability to create a positive culture and support team development.
✨Prepare for Operational Questions
Expect questions about operational management, compliance, and financial processes. Brush up on your knowledge of RCVS standards and be ready to discuss how you would ensure smooth day-to-day operations while maintaining high-quality care.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that demonstrate your interest in the role and the practice. Ask about their approach to team development, how they handle client feedback, or what their vision is for the future of the practice. This shows you're thinking long-term!