At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
The GBS Master Data Management Supplier Engagement Lead is a new role and is responsible for establishing and leading a proactive, business-facing supplier engagement and governance function within Global Business Solutions (GBS).
The role will act as the primary point of coordination between suppliers, clinics, Country Finance, Procurement and GBS, ensuring that new suppliers are onboarded efficiently, accurately and in accordance with established master data governance standards, financial controls and procurement policies.
Leading a team of GBS Regional Supplier Engagement SMEs, the role will drive a consistent, standardised approach to supplier onboarding, validation, engagement and ongoing supplier data quality across all operating countries.
A key focus will be to embed preventative controls at the point of supplier creation, ensuring supplier records, payment methods, payment terms, banking information and supporting documentation are accurate, complete and appropriately authorised before being established in Oracle.
The role will also support and be consulted on the targeted supplier data improvement and remediation initiatives, including Direct Debit and Payment Terms Rationalisation, working collaboratively with Procurement, PTP and Country Finance to reduce payment exceptions, strengthen compliance and improve end-to-end Procure-to-Pay performance.
Key Accountabilities/Responsibilities
Supplier Onboarding & Front-Line Governance
- Own and standardise the end-to-end supplier onboarding process across GBS-supported countries
- Establish minimum mandatory supplier information, documentation and validation requirements before supplier creation
- Ensure appropriate validation of supplier legal identity, tax information, banking details, payment methods and payment terms
- Implement preventative controls to minimise duplicate suppliers, incomplete records, incorrect payment arrangements and unauthorised supplier creation
- Ensure exceptions to supplier onboarding standards are documented, approved and escalated in line with established governance
- Establish clear ownership and approval requirements between Clinics, Country Finance, Procurement and GBS
Supplier Engagement & Stakeholder Management
- Act as the primary escalation and coordination point for supplier onboarding issues
- Lead proactive supplier outreach to obtain missing information, clarify onboarding requirements and resolve data discrepancies
- Develop standardised supplier communication templates, engagement scripts and supporting guidance, including local-language requirements
- Build effective working relationships with Country Finance, Procurement, PTP, Clinics and other relevant stakeholders
- Coordinate resolution of complex supplier onboarding cases and ensure clear accountability for outstanding actions
- Drive supplier and clinic education to improve the quality of submissions and reduce avoidable queries
Supplier Master Data Quality & Continuous Improvement
- Partner with the Customer & Supplier Master Data Lead to define supplier data quality standards and validation requirements
- Develop supplier data quality reporting and root-cause analysis to identify recurring onboarding issues
- Lead supplier-facing remediation activities, coordinating the collection and validation of information required to correct existing records
- Identify opportunities to simplify and automate supplier onboarding, documentation collection and validation workflows
- Support integration of newly acquired clinics and their supplier populations into the standard GBS supplier governance framework
Supplier Engagement Operational Performance & Governance
- Establish service standards, KPIs and reporting for supplier onboarding, engagement, data completeness and governance compliance
- Monitor onboarding backlogs, supplier response times, outstanding documentation and ageing exceptions
- Work closely with Genpact to ensure validated supplier requests are processed accurately and within agreed service levels
- Monitor recurring BPO processing issues, escalated service failures and coordinate corrective actions with the MDM Lead
- Maintain clear
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Master Data Management Supplier Engagement Lead, Global Business Services employer: IVC Evidensia
At inspiring vet care, we pride ourselves on being a leading employer in the veterinary field, offering a supportive and collaborative work culture that prioritises the wellbeing and development of our staff. As a Head Veterinary Nurse at our Fair City Vets location, you will enjoy a senior leadership role with clear career progression opportunities, generous annual leave, and a commitment to ongoing professional development, all within a friendly community-focused environment. Join us to make a meaningful impact on animal care while benefiting from a range of employee perks and a strong emphasis on work-life balance.
