At a Glance
- Tasks: Provide exceptional customer service and care for pets while managing reception duties.
- Company: Join a supportive veterinary practice dedicated to animal welfare and client care.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Part-time role with clear career progression and ongoing learning opportunities.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience required; VCA experience preferred but not essential.
The predicted salary is between 15912 - 15912 € per year.
Location: Mount Road Vets, Manchester
Contract: Part-Time, 6 month contract
How You'll Make a Difference
This role is a combination role primarily on Reception, with the addition of VCA duties where applicable to support the needs of the business. The purpose of the role is to provide exceptional levels of customer service to clients and ensure quality care for their pets. You will be the vital link between the clinical team, the administration and leadership team with strong attention to detail and professionalism.
Reception
- Answer the phone and communicate with clients and suppliers.
- Monitor and respond to emails professionally and in a timely manner.
- Drive sales by converting enquiries into bookable appointments and procedures.
- Diary management, optimizing patient lists for operational efficiency.
- Be competent with complaints handling procedures.
- Communicate with clients regarding feeding and discharge of inpatients from non-complicated procedures.
- Contribute to making follow up appointments for clients.
- Maintain accurate client and patient records and ensure GDPR is followed, and all practice record keeping is accurate and current.
- Dispense medication to clients and provide advice on home administration of treatment.
- Help to maintain stock levels and ensure effective stock control and rotation, may include ordering and monitoring of stock requirements.
- To fulfil any relevant in-house training opportunities to enhance your skills, including mandatory training.
VCA
- Monitor and record inpatient's clinical parameters, including TPR, bodily functions and activity and identifying changes and communicating with the supervising VS and RVN on basic status / change in status of inpatients.
- Ensure the highest standard of nursing care is always delivered to all patients under direction of the VS or RVN (not exceeding professional remit).
- Ensure the patient's needs are met via provision of environmental enrichment opportunities and meeting individual needs of the animal to reduce distress, pain, fear and frustration.
- Provide psychological support to manage stress and patient anxiety, to include stroking, cuddling, handfeeding, and providing comfort and emotional care to inpatients.
- Provide physical support, including exercising the patient to ensure opportunities for elimination and providing mobility support where required.
- Provide individual feeding support.
- Appropriately move and restrain animals for treatment and procedures.
- Support the clinical team and client with end-of-life care and support.
This is a part-time fixed term contract role working 24 hrs over 3 days per week, 09:30-18:30.
You might be a great fit if…
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We'll Support You
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave FTE.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts / cashback with hundreds of participating retailers.
- £15,912pa pro‑rata.
Veterinary Care Assistant/Receptionist in Manchester employer: IVC Evidensia
At Mount Road Vets in Manchester, we pride ourselves on being an exceptional employer that values our team members and their professional growth. With a supportive work culture focused on care and community, we offer clear career pathways, ongoing learning opportunities, and generous benefits including enhanced annual leave and a healthcare cash plan. Join us to make a meaningful impact in the lives of pets and their owners while enjoying a collaborative and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Care Assistant/Receptionist in Manchester
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Mount Road Vets. Familiarise yourself with their services and values. This will help you show genuine interest and tailor your responses to what they care about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and veterinary care. Think about your past experiences and how they relate to the role. We can help you with mock interviews if you need a bit of extra confidence!
✨Tip Number 3
Show off your personality! The role is all about communication and connection with clients and pets. Be yourself during the interview and let your passion for animal care shine through. Remember, they want to see how you'd fit into their team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’re a perfect fit for the Veterinary Care Assistant/Receptionist role at Mount Road Vets.
We think you need these skills to ace Veterinary Care Assistant/Receptionist in Manchester
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets, whether it's personal or professional. We want to see that you're genuinely excited about caring for our furry friends.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your previous reception experience and any customer service skills that align with what we’re looking for. A little effort goes a long way in showing us you’re the right fit!
Be Professional Yet Approachable:While we love a friendly vibe, it’s important to maintain professionalism in your written application. Use clear language, check your spelling and grammar, and keep it concise. We appreciate attention to detail, especially in a role that involves client communication.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Familiarise yourself with the role of a Veterinary Care Assistant and Receptionist. Understand the key responsibilities, like managing client communications and providing care for pets. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Think about how you handled difficult situations or complaints, as this will demonstrate your ability to manage challenges effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and veterinary care. This will help you articulate your thoughts clearly and reduce any nerves on the day of the interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how they handle client feedback. It shows that you're engaged and serious about the role, plus it gives you a chance to see if the practice is the right fit for you.
