At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join IVC Evidensia, a leading veterinary care group with a focus on happier animals and owners.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Work across multiple branches, gaining diverse experience in a busy, accredited veterinary hospital.
- Why this job: Make a real difference in pet care while working in a supportive and dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 26528 - 26528 £ per year.
We are seeking an organised, personable Receptionist to join our team at Wood Street Vets on a full time, 12-month fixed term basis. You will be expected to work across all 5 of our branches in Barnet, Cockfosters, Enfield, Holders Hill and Radlett which keeps the job exciting, interesting and mixing with all our teams.
Wood Street Veterinary Hospital is a busy, 24‑hour RCVS‑accredited Tier 3 hospital, offering gold‑standard patient care in a well‑equipped environment. We deal with a wide variety of cases from ECC to orthopaedic surgeries and we are ISFM standard cat friendly and rabbit friendly certified practice.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
This is a full time, 12-month fixed term contract, working 40 hours a week. It will include 8hr shifts to cover opening hours 8am - 9pm, across all sites and 1 in 3 Saturdays.
General Responsibilities
- Greet clients and their pets with a warm and friendly demeanour
- Schedule appointments and manage the clinic's calendar
- Answer phone calls and respond to client inquiries
- Check‑in and check‑out clients, ensuring accurate record‑keeping
- Collect payments and process invoices
- Maintain cleanliness and organisation of the reception area
- Assist with filing, data entry, and other administrative tasks as needed
You Might Be a Great Fit If…
You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
£0 - £0 a year Up to £26,528.31 per annum DOE
Veterinary Receptionist (Full Time, 12-month FTC) in London employer: IVC Evidensia
At IVC Evidensia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and professional growth. As a Veterinary Receptionist at our RCVS-accredited Tier 3 hospital, you will enjoy a supportive environment with clear career pathways, generous benefits including 6.6 weeks' annual leave, and opportunities for ongoing learning and development. Working across our five branches in Barnet, Cockfosters, Enfield, Holders Hill, and Radlett ensures that each day is dynamic and engaging, allowing you to make a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist (Full Time, 12-month FTC) in London
✨Tip Number 1
Get to know the practice! Research Wood Street Vets and its values. When you walk in for your interview, show that you understand their mission of providing gold-standard care. This will help you stand out as someone who genuinely cares about their work.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Role-play common scenarios with friends or family to boost your confidence in handling inquiries and managing appointments.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in busy environments. This will demonstrate that you're well-prepared for the fast-paced nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the IVC Evidensia family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Veterinary Receptionist (Full Time, 12-month FTC) in London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about why you love working with animals and people.
Tailor Your Application:Make sure to customise your application for this role. Highlight your customer service experience and any relevant skills that match what we're looking for in a Veterinary Receptionist.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and shows you're serious about joining our team.
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research Wood Street Vets and IVC Evidensia. Familiarise yourself with their values, services, and the specific role of a Veterinary Receptionist. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for clients and their pets. Prepare examples from your past experiences where you've demonstrated excellent communication and customer service skills. Think about how you handled difficult situations or made clients feel welcome.
✨Demonstrate Organisational Skills
The job requires managing appointments and handling multiple tasks in a busy environment. Be ready to discuss how you prioritise tasks and stay organised. You might even want to bring a planner or a digital tool you use to manage your time effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the practice. You could ask about the team dynamics, opportunities for professional development, or how they support their staff's wellbeing. This shows you're not just interested in the job, but also in being part of their community.
