At a Glance
- Tasks: Lead the operational management of a veterinary practice and support a dedicated team.
- Company: Join IVC Evidensia, the UK's leading veterinary care group with a supportive culture.
- Benefits: Enjoy 6.6 weeks annual leave, private medical insurance, and a collaborative work environment.
- Other info: Flexible hours with no weekends or bank holidays, plus opportunities for career progression.
- Why this job: Make a real impact in animal care while developing your leadership skills.
- Qualifications: Proven management experience in healthcare or service-led environments is essential.
The predicted salary is between 40000 - 45000 € per year.
We have an exciting opportunity for a motivated and experienced Practice Director to join our friendly and supportive team at New Malden Vets. Working alongside two experienced Clinical Directors, you will play a key role in the day‑to‑day leadership and operational management of the practice, supporting a dedicated team of vets, nurses and clinical support staff to deliver exceptional patient and client care. Located just a 10‑minute walk from the train station, New Malden Vets offers excellent transport links alongside a welcoming team culture and a varied, rewarding role within a well‑established practice.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As Practice Director, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Full time
- 40 hours per week
- Monday‑Friday
- No weekends or bank holidays
You Might Be a Great Fit If…
- You are an experienced people and operations manager with strong leadership capability.
- Proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments.
- Strong people management skills, including performance management and team development.
- Good operational and organisational capability, with the ability to manage competing priorities.
- Experience handling complaints, change, and complex situations with confidence.
- Strong communication and stakeholder management skills.
How We’ll Support You
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture.
- Clear career pathways with progression opportunities into senior practice or regional leadership roles.
- Ongoing learning and development to support leadership and professional growth.
- A collaborative, values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- Work Life Balance: 6.6 weeks annual leave, additional time off for your birthday, increasing annual leave based on length of service.
- Wellbeing: Private medical insurance, enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay, cycle to work scheme, initiatives focused on employee wellbeing, non‑accidental injury support.
- Development: CPD Allowance, learning and development opportunities via the IVC Evidensia Academy, access to Vetlexicon – our encyclopaedia provider, infection prevention and control programme, quality improvement programme.
- Additional: Discretionary performance‑based bonus scheme, Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers, pension scheme, discounted staff pet care.
Apply today and help us continue caring for our community. Closing date – 29/05/2026. Salary – £0 to £45,000 a year (up to £45,000 DOE).
Practice Director in London employer: IVC Evidensia
At IVC Evidensia, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment for our Practice Director role at New Malden Vets. With a strong focus on employee wellbeing, professional development, and a culture that values care and community, we provide clear career pathways and numerous benefits, including generous annual leave and private medical insurance, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for a Practice Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles in veterinary practices and think about how your experience aligns with what they're looking for. Practise your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved operations in previous roles. Highlighting your achievements will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at New Malden Vets!
We think you need these skills to ace Practice Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Practice Director role. Highlight your leadership experience and operational management skills, as these are key to what we’re looking for at New Malden Vets.
Showcase Your People Skills:We want to see how you’ve successfully managed teams in the past. Share specific examples of how you've developed team performance and handled complex situations, as this will resonate with our values.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at IVC Evidensia.
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Practice Director inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like operational delivery and people management. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a Practice Director, strong leadership is crucial. Prepare examples from your past roles where you've successfully managed teams or improved operations. Highlight your ability to handle complaints and complex situations, as this will demonstrate your capability to lead effectively in a veterinary environment.
✨Emphasise Team Culture
The job mentions creating a positive culture within the practice. Think about how you’ve contributed to team dynamics in previous positions. Be ready to discuss specific strategies you’ve used to foster collaboration and support among staff, which will resonate well with their values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their approach to ongoing learning and development, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if the practice aligns with your career goals.
