At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join Wood Street Vets, a leading veterinary care group with a supportive culture.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Flexible part-time hours across multiple locations with great team support.
- Why this job: Make a difference in pet care while developing your career in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 18613 - 18613 £ per year.
We are seeking an organised, personable Receptionist to join our team at Wood Street Vets on a part-time basis. You will be expected to work across all 5 of our branches in Barnet, Cockfosters, Enfield, Holders Hill and Radlett which keeps the job exciting and interesting while mixing with all our teams.
Wood Street Veterinary Hospital is a busy, 24-hour RCVS-accredited Tier 3 hospital, offering gold-standard patient care in a well-equipped environment. We deal with a wide variety of cases from ECC to orthopaedic surgeries and we are ISFM standard cat friendly and rabbit friendly certified practice.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
This is a part time, permanent role, working 28 hours a week. It will include 8hr shifts to cover opening hours 8am - 9pm, across all sites and 1 in 3 Saturdays.
General Responsibilities Include
- Greet clients and their pets with a warm and friendly demeanour
- Schedule appointments and manage the clinic's calendar
- Answer phone calls and respond to client inquiries
- Check-in and check-out clients, ensuring accurate record-keeping
- Collect payments and process invoices
- Maintain cleanliness and organisation of the reception area
- Assist with filing, data entry, and other administrative tasks as needed
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
Up to £18,613.65 per annum DOE (based on a 28 hour week).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Part Time Veterinary Receptionist in London employer: IVC Evidensia
At IVC Evidensia, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment across our five branches in Barnet, Cockfosters, Enfield, Holders Hill, and Radlett. Our commitment to employee growth is evident through clear career pathways, ongoing learning opportunities, and a values-led culture that prioritises care and community. With generous benefits including 6.6 weeks of annual leave, enhanced family-friendly policies, and a focus on wellbeing, we ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Veterinary Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wood Street Vets and IVC Evidensia. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your customer service experience and how you handle busy environments.
✨Tip Number 3
Show off your personality! As a Receptionist, you'll be the first point of contact for clients and their pets. Make sure to highlight your friendly demeanour and ability to create a welcoming atmosphere during your interview. Let your passion for animal care shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Part Time Veterinary Receptionist in London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share why you're passionate about working with animals and people.
Tailor Your Application:Make sure to customise your application for this role. Highlight your customer service experience and any relevant skills that match what we're looking for in a Receptionist at Wood Street Vets.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research Wood Street Vets and IVC Evidensia. Familiarise yourself with their values, services, and the specific role of a Receptionist. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for clients and their pets. Prepare examples from your past experiences where you've demonstrated excellent communication and customer service skills. Think about how you can convey warmth and professionalism in your responses.
✨Demonstrate Organisational Skills
The role requires managing appointments and handling multiple tasks. Be ready to discuss how you stay organised in busy environments. You might even want to share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the practice. You could ask about the team dynamics, opportunities for professional development, or how they support their staff's wellbeing. This shows you're not just interested in the job, but also in being part of their community.
