At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and client communications.
- Company: Join The Neighbourhood Vets, a caring team in SE London with a strong community focus.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Clear career pathways and a values-led culture focused on care and community.
- Why this job: Make a real difference in clients' lives while working in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 26680 - 26680 £ per year.
We are seeking an organised, personable Receptionist to join our team at The Neighbourhood Vets on a full‑time basis. This is a fixed‑term contract for six months, with the potential to be extended or become permanent. The Neighbourhood Vet is a lovely 20‑vet practice in SE London established over 12 years ago. Our main hospital is situated in the heart of East Dulwich on popular Lordship Lane, and our two branch clinics are in Crofton Park and Penge, where we are a strong part of the local community.
Although we are a large group of 72 fantastic people, we have a close‑knit, caring team. We pride ourselves on being kind and compassionate, doing the right thing for our staff, clients, and their pets, and we like to laugh and try to make every day at work a good one.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey. You will work 40 hours per week, covering a variety of shifts including 1:4 weekends.
General Responsibilities Include
- Greeting our clients and their pets in a professional and courteous manner
- Dealing with queries both by phone, email, and face‑to‑face
- Advising clients on our preventative health care products
- General admin and reception duties
You Might Be a Great Fit If…
- You are a friendly, organised and customer‑focused individual who enjoys working as part of a team.
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you – including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
£0 - £0 an hour Up to £26,680 DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Client Care - Receptionist in London employer: IVC Evidensia
At The Neighbourhood Vets, we pride ourselves on fostering a close-knit and compassionate work environment where every team member is valued. Located in the vibrant community of East Dulwich, our practice offers not only a supportive atmosphere but also ample opportunities for professional growth through ongoing training and development. With generous benefits such as 6.6 weeks of annual leave, enhanced family-friendly policies, and a commitment to employee wellbeing, we ensure that our staff can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care - Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Neighbourhood Vets. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the practice. Role-play common scenarios with a friend or family member to boost your confidence in handling client queries and managing appointments. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. Whether it’s juggling phone calls or keeping track of appointments, demonstrating your ability to stay organised will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Care - Receptionist in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who fits into our caring team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer-facing roles you've had and how they’ve prepared you for this Receptionist position. We love seeing how you connect with our values!
Show Your Organisational Skills:As a Receptionist, being organised is key! In your application, give examples of how you manage multiple tasks effectively. Whether it’s handling appointments or dealing with queries, show us you can keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic team!
How to prepare for a job interview at IVC Evidensia
✨Know the Practice
Before your interview, take some time to research The Neighbourhood Vets. Familiarise yourself with their values, services, and community involvement. This will not only show your genuine interest but also help you tailor your responses to align with their mission.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for clients and their pets. Prepare examples from your past experiences that highlight your excellent communication skills and ability to handle customer queries effectively. Think about times when you went above and beyond for a client!
✨Demonstrate Organisational Skills
The role requires managing multiple tasks in a busy environment. Be ready to discuss how you prioritise tasks and stay organised. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Embrace Feedback and Learning
The Neighbourhood Vets values continuous improvement and learning. During the interview, express your openness to feedback and your eagerness to learn new things. Share any relevant training or development experiences that have helped you grow in your career.
