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- Tasks: Be the friendly face and voice for clients, managing bookings and ensuring a smooth client journey.
- Company: Join a warm, welcoming veterinary clinic in the beautiful countryside of Lingfield.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Make a real difference in the lives of pets and their owners while working in a supportive team.
- Qualifications: Empathy, organisation, and the ability to stay calm under pressure are key.
- Other info: Part-time role with flexible hours and opportunities for personal development.
The predicted salary is between 12000 - 16000 £ per year.
We are seeking a friendly, organised and enthusiastic individual to join our warm, welcoming team in the countryside of Lingfield. As the first point of contact for our clients and patients, our ideal candidate is accustomed to working well in a team but also able to work individually. We are looking for someone who is empathetic and has the ability to stay calm under pressure. As a key front-of-house role, you’ll be a reassuring voice over the phone, a friendly face at the desk and an important part of the day-to-day running of the clinic. In a practice that’s set in an idyllic location, no two days are the same. We have recently had a refurbishment, extending our consulting rooms, updating the waiting room to include a cat area and a lab area. We carry out all first opinion GP procedures, i.e., dental, radiography and operations. It’s a great opportunity for someone who enjoys variety, multitasking and being part of a supportive team that truly cares about their clients and each other.
Main Duties
- Attending to clients in person or on the telephone with bookings or enquiries
- Seeing through the client journey, from greeting, booking, taking payment and seeing them onwards
- Managing the diary, bookings and keeping accurate records
- Taking prescription requests and correctly allocating medications for the clinical team to check
- Help with stock control, ordering and deliveries (including some light lifting)
- Running end-of-day banking
- Maintaining high standards in client-facing areas, keeping the clinic clean, tidy and stocked, both in the middle and end of the day, updating displays and client information packs
- Contributing to improvements and suggestions – we welcome new ideas on how to make things better for our clients, our patients and our staff
Shift pattern
This is a part-time position of 22 hours a week, 4 days of the week, ideally Monday 9 am – 3 pm, Tuesday 2 pm – 6 pm, Thursday 2 pm - 7 pm and Friday 12 pm – 7 pm.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
- £0 - £0 a year Up to £14,380.08 DOE
Veterinary Receptionist - Part-Time in Lingfield employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-Time in Lingfield
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on the practice. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their warm, welcoming environment.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and bookings. Remember, empathy and calmness under pressure are key!
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in previous roles. Whether it's managing a busy diary or keeping the clinic tidy, demonstrating your organisational skills will make you stand out.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality and enthusiasm right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Receptionist - Part-Time in Lingfield
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your love for animals.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention specific duties from the job description that you’re excited about and how you can contribute to our team.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A tidy application reflects your attention to detail!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s super easy and ensures your application lands right in our hands. We can’t wait to hear from you!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with the tasks mentioned in the job description, like managing bookings and client interactions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
As a Veterinary Receptionist, empathy is key. Prepare examples from your past experiences where you've shown understanding and care towards clients or patients. This will highlight your ability to connect with both animals and their owners, which is crucial in this role.
✨Practice Calmness Under Pressure
Given that the role involves multitasking and handling various situations, think of scenarios where you successfully managed stress. Practising responses to potential high-pressure situations can help you convey your ability to stay calm and collected during the interview.
✨Bring Ideas to the Table
The clinic values suggestions for improvement, so come prepared with a few ideas on how to enhance client experience or streamline processes. This shows initiative and that you're already thinking about how to contribute positively to the team.
