Role Overview
Veterinary Care Assistant – Holly House Exotics, Shadwell. Full‑time permanent, 40 hours per week.
Responsibilities
- Maintain a high standard of patient care under the direction of the VS or RVN.
- Communicate with the supervising VS and RVN on the basic status of inpatients.
- Communicate effectively with clients when performing reception and client‑based duties, maintaining a high professional standard.
- Assist with setting up for clinical procedures and support the VS and RVN in all required procedures.
- Establish and maintain a good working relationship with all members of the practice, always adhering to IVC Evidensia policies and animal welfare standards.
- Adhere to all SOPs and implement updates where required.
- Maintain a high standard of cleanliness and biosecurity throughout the building.
- Support the practice with new initiatives.
- Provide individual feeding support (hand‑feed, provision of preferred feeding bowls, etc.) to ensure the patient receives correct nutrition and supports the patient in returning to normal feeding and drinking behaviour.
- Support the clinical team and client with end‑of‑life care and support.
- Cover reception duties as and when required.
Working Pattern
Full‑time permanent, 40 hours per week on a rota basis. Shifts across Monday to Friday with some weekend work, and work across the hospital, exotics practice, and the Moor Allerton branch.
Great Fit If
- A caring, professional approach with a genuine interest in animal welfare.
- Good communication skills and the ability to work collaboratively with colleagues and clients.
- Strong organisational skills and the ability to manage tasks effectively in a busy environment.
- A proactive attitude to learning, with openness to feedback and development.
- Experience of working with animals in either a clinical or non‑clinical setting is advantageous.
How We’ll Support You
- Structured development opportunities, including access to VCA development programmes and apprenticeships.
- Clear career pathways with progression opportunities into Student Veterinary Nurse roles and beyond.
- Supportive, collaborative teams focused on delivering high‑quality patient and client care.
- A values‑led culture focused on care, community and continuous improvement.
Benefits
- 6.6 weeks' annual leave plus your birthday off.
- Increasing holiday allowance based on length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.
Up to £27,000 per annum.
