At a Glance
- Tasks: Process veterinary insurance claims and liaise with clients and insurance companies.
- Company: Join a supportive team at New Priory Vets in Brighton and Peacehaven.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Ongoing training and clear pathways for career progression await you.
- Why this job: Make a difference in clients' lives while developing your career in a caring environment.
- Qualifications: Organised, detail-oriented, and confident in client communication; insurance experience preferred.
The predicted salary is between 10920 - 10920 € per year.
Location: Brighton and Peacehaven, New Priory Vets
Contract: Part-Time, Permanent
This is a transitioning role created to ensure a smooth handover as the current Insurance Administrator reduces hours ahead of retirement. Full training and support are provided during this period.
Key Responsibilities
- Process and submit veterinary insurance claims.
- Liaise with insurance companies, clients, and internal teams.
- Ensure accuracy and compliance with insurer requirements.
- Maintain organized and up-to-date claim records.
- Provide clear, empathetic communication to clients throughout the claims process.
We’re Looking for Someone Who Is
- Highly organized with excellent attention to detail.
- Confident communicating with clients and external organizations.
- Comfortable managing workloads independently.
- Experienced in insurance administration and/or veterinary practice (preferred but not essential).
- Calm, professional, and empathetic in a client-facing environment.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday, added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
- Up to £10,920 per annum (based on 15 hours a week).
Insurance Administrator employer: IVC Evidensia
New Priory Vets is an exceptional employer, offering a supportive and collaborative work environment in Brighton and Peacehaven. With a strong focus on employee growth, we provide clear career pathways, ongoing training, and generous benefits such as enhanced family-friendly policies and a healthcare cash plan. Join us to be part of a values-led culture that prioritises care and community, making your role as an Insurance Administrator both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and insurance sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to insurance administration. We can help you with mock interviews to boost your confidence and ensure you shine!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed workloads or improved processes in previous roles. This will demonstrate your fit for the Insurance Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Insurance Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insurance Administrator role. Highlight your experience in insurance administration or veterinary practice, even if it's not extensive. We want to see how your skills align with what we're looking for!
Show Off Your Organisational Skills:Since being highly organised is key for this role, give examples of how you've managed workloads or kept records in previous jobs. We love seeing candidates who can demonstrate their attention to detail and ability to stay on top of tasks.
Communicate Clearly and Empathetically:In your application, showcase your communication skills. Whether it’s through your writing style or examples of past interactions with clients, we want to know you can handle client-facing situations with professionalism and empathy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at New Priory Vets!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Make sure you understand the basics of insurance administration and veterinary practices. Brush up on common insurance terms and processes, especially those related to claims. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the job requires excellent attention to detail and organisation, prepare examples from your past experiences where you've successfully managed workloads or maintained accurate records. Be ready to discuss how you keep things organised, especially when dealing with multiple claims at once.
✨Practice Empathy in Communication
As this role involves liaising with clients, practice how you would communicate empathetically with them. Think about scenarios where clients might be stressed or confused about their claims and how you would reassure them. Role-playing these situations can really help!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. This could be about the training process, team dynamics, or how they measure success in the role. It shows that you're engaged and eager to learn more about the company and your potential future there.
