Client Care Advisor Role
We are looking for a positive and approachable individual who has a genuine passion for providing outstanding client care and client experience. The Client Care Advisor will support our clients at the south hub practices in Stapenhill, Hilton, Mickleover, and Stretton.
Responsibilities
- Answer phone calls and welcome clients and their pets into the practice.
- Schedule appointments and assist clients with queries.
- Reassure clients, listen to their needs, and take payments.
- Solve problems and provide general support to clients throughout their visit.
Qualifications
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
Support and Development
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
Benefits
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts and cashback with hundreds of participating retailers.
£0 - £0 a year (National Minimum Wage).
We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
