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- Tasks: Lead the client care team and ensure top-notch service for pets and their owners.
- Company: Easipetcare, a friendly animal practice in Derby with a supportive team.
- Benefits: Generous annual leave, healthcare plan, and discounts on pet care.
- Other info: Clear career pathways and ongoing learning opportunities await you!
- Why this job: Shape client experiences and grow your leadership skills in a caring environment.
- Qualifications: Experience in customer service, strong communication, and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
Location: Easipetcare, Derby
Contract: Full-Time, Maternity Cover (12 months)
Overview
Easipetcare is a small animal practice located in Derby and is ISFM accredited. The practice has excellent transport links, including the M1 and a direct train to London, and the Peak District National Park is nearby. We have a supportive and friendly team of 1 Vet, 3 RVNs, 1 SVN, 1 VCA and 3 receptionists, and we are passionate about providing the best standard of care to both pets and clients. The practice includes 4 consult rooms, a separate cattery, kennel and isolation wards, a dedicated X‑ray and ultrasound rooms, a large theatre and preparation room, and an in‑house laboratory.
How You'll Make a Difference
As Head Receptionist you will lead the client care team within the practice, ensuring consistently high standards of service and a positive experience for clients and patients. You’ll provide day‑to‑day leadership and support to reception colleagues, help manage workflows and performance, and work closely with the wider practice leadership team to continuously improve the client journey and support practice initiatives.
You Might Be a Great Fit If…
- Proven experience in a customer‑facing role, ideally within a veterinary or healthcare setting
- Experience supporting, mentoring, or supervising colleagues
- Strong communication and interpersonal skills
- The ability to manage priorities and remain calm in a busy environment
- A proactive, solutions‑focused approach to improving client experience
How We'll Support You
- A leadership role with responsibility for shaping client experience and team performance
- Clear career pathways with progression opportunities into client care management or practice leadership roles
- Ongoing learning and development to support leadership and professional growth
- A collaborative, values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts and cashback with hundreds of participating retailers
Head Receptionist employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary or healthcare field. Let them know you're on the lookout for a Head Receptionist role at Easipetcare. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for that interview! Research Easipetcare and think about how your experience aligns with their values. Be ready to share examples of how you've led teams and improved client experiences in the past.
✨Tip Number 3
Show off your personality! During interviews, let your passion for animal care and customer service shine through. A friendly, approachable attitude can make all the difference in landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Easipetcare team!
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Head Receptionist role. Highlight any customer-facing roles you've had, especially in veterinary or healthcare settings, to show us you're the right fit!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about client care and how your leadership experience can enhance our team at Easipetcare. Keep it friendly and professional – we want to get to know you!
Showcase Your Communication Skills: As a Head Receptionist, strong communication is key. In your application, demonstrate your ability to connect with clients and colleagues alike. Use clear, concise language and don’t shy away from sharing examples of your interpersonal skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research Easipetcare thoroughly. Familiarise yourself with their services, values, and the team structure. This will not only show your genuine interest in the role but also help you tailor your answers to align with their mission of providing excellent client care.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Prepare examples from your past experiences where you've successfully supported or mentored colleagues, managed workflows, or improved client experiences. This will highlight your capability to thrive in a busy environment.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror. Remember, the way you communicate can reflect your interpersonal skills, which are vital for managing client relationships.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the practice and the team. Ask about their approach to client care, how they support staff development, or what challenges the team currently faces. This shows that you're proactive and genuinely interested in contributing to their success.