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- Tasks: Lead trade operations and drive growth for our Pet and Non-Pet Health Clubs.
- Company: Join IVC Evidensia, a top veterinary services provider in Europe and North America.
- Benefits: Enjoy 26 days annual leave, cycle schemes, and a dog-friendly office.
- Why this job: Make a real impact on animal welfare while shaping commercial strategies.
- Qualifications: Bachelor’s degree and experience in strategic leadership within B2C organisations.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 43200 - 72000 £ per year.
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At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
Position Overview
We are seeking a dynamic and strategic Head of Commercial Performance to lead our trade operations across both our Pet Health Club (40% of the business) and Non-Pet Health Club (60% of the business) operations. This role will focus on providing insights across categories and identify opportunities for growth and development.
The ideal candidate will possess a unique blend of clinical knowledge and commercial acumen, enabling them to drive and orchestrate change cross-functionally and develop comprehensive strategies that enhance our market position.
Key Accountabilities/Responsibilities
- Analyse end to end performance; trade habits and patterns to anticipate market trends and proactively address potential challenges.
- Drive end-to-end performance management and continuous improvement initiatives.
- Collaborate with cross-functional teams to \’stitch\’ together comprehensive plans that drive business growth and operational efficiency.
- Develop strategic plans for Non-Pet Health Club clients which our marketing and operations divisions can plan for.
- Collaborate with existing functions that manage the Pet Health Club to ensure alignment and integration of strategies.
- Oversee the performance of various categories including Vaccinations, Wellness, Dental, Drugs, Diagnostics, Procedures, and \’Other\’.
- Utilise data and analytics to inform decision-making and develop actionable insights.
- Foster a culture of proactive planning and execution, reducing reactive responses to market changes.
Role Key Performance Indicators
- Revenue Growth: Deliver budget revenue growth across PHC & Non PHC.
- Market Share: Track the market share of the Non-Pet Health Club and its growth over time.
- Category Performance: Evaluate the performance of each category (Vaccinations, Wellness, Dental, Drugs, Diagnostics, Procedures, and \’Other\’) in terms of sales, customer satisfaction, and profitability.
- Customer Retention Rate: Monitor the retention rate of customers within the Non-Pet Health Club.
- New Product Launch Success: Assess the success rate of new product launches in the Non-Pet Health Club, including adoption rates and sales performance.
- Operational Efficiency: Measure improvements in operational efficiency, such as reduced lead times and cost savings.
- Cross-Functional Collaboration: Evaluate the effectiveness of cross-functional collaboration in achieving strategic goals and driving business growth.
- Proactive Planning: Track the number of proactive initiatives implemented to address market trends and potential challenges before they arise.
- Data-Driven Decision Making: Measure the extent to which data and analytics are used to inform strategic decisions and develop actionable insights.
- Employee Engagement: Monitor the engagement and satisfaction levels of the teams involved in the Non-Pet Health Club.
Experience/Qualifications
- Bachelor’s degree in business, Veterinary Science, or a related field; advanced degree preferred.
- Proven experience in a strategic leadership or commercial role within a fast-moving B2C organisation- ideally with healthcare or veterinary industry experience.
- Strong clinical knowledge combined with commercial acumen.
- Excellent analytical skills with the ability to interpret complex data and develop actionable insights.
- Demonstrated ability to lead cross-functional teams and drive organizational change.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.
What We Offer
- Work-life balance
- 26 days annual leave
- Cycle to Work scheme
- Initiatives focused on employee wellbeing
- Pension
- Discretionary Bonus
- Discounted staff pet care
- Dog Friendly office
- Free Parking available at Head Office
Diversity & Inclusion
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Seniority level
- Executive
Employment type
- Full-time
Job function
- Sales and Management
Industries
- Veterinary Services
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Head of Commercial Performance - UK employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Performance - UK
✨Tip Number 1
Network like a pro! Reach out to people in the veterinary and healthcare sectors, especially those who work at IVC Evidensia. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by diving deep into IVC Evidensia's mission and values. Show us how your experience aligns with their goal of 'Healthy Animals, Happy Owners'. Tailoring your answers to reflect their ethos can really make you shine!
✨Tip Number 3
Don’t just talk about your achievements; quantify them! Use data to back up your claims about revenue growth or operational efficiency. Numbers speak volumes, and we love seeing how you’ve made an impact in previous roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at IVC Evidensia. Let’s get you on board!
We think you need these skills to ace Head of Commercial Performance - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Commercial Performance role. Highlight your strategic leadership experience and any relevant commercial roles you've held, especially in the veterinary or healthcare sectors. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about animal welfare and how your unique blend of clinical knowledge and commercial acumen can drive our business forward. Let us know what excites you about this opportunity!
Showcase Your Analytical Skills: Since this role involves a lot of data-driven decision-making, be sure to include examples of how you've used analytics to inform strategies in your previous roles. We love seeing candidates who can turn complex data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our team at IVC Evidensia, where we’re all about Healthy Animals, Happy Owners!
How to prepare for a job interview at IVC Evidensia
✨Know Your Numbers
As a Head of Commercial Performance, you'll need to demonstrate your analytical skills. Brush up on key metrics related to revenue growth, market share, and customer retention rates. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Cross-Functional Collaboration
This role requires working with various teams. Prepare examples of how you've successfully collaborated across departments in the past. Highlight any strategies you implemented that led to improved operational efficiency or business growth.
✨Understand the Market Trends
Familiarise yourself with current trends in the veterinary industry, especially regarding pet health services. Be prepared to discuss how you would anticipate market changes and proactively address challenges, showcasing your strategic thinking.
✨Communicate Your Vision
Articulate your vision for the Non-Pet Health Club clearly. Think about how you would develop strategic plans and align them with marketing and operations. Practice explaining your ideas succinctly, as strong communication is key for this leadership role.
