Veterinary Receptionist in Haddington

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. DentalVets is a leading, RCVS accredited, small animal dentistry referral clinic in Haddington. We are committed to delivering the highest possible standard of care throughout every stage of the client journey, and our reception team plays a vital role in achieving this.

Due to the retirement of a valued member of our team, we are looking to welcome a new Receptionist to join us. As a Receptionist, you will be the first point of contact for clients and their pets, providing a warm, professional and compassionate welcome at every interaction. You will support the smooth day-to-day running of the practice, working closely with both clinical and non‑clinical colleagues to ensure a seamless and positive experience for clients and patients alike. This role is akin to a front‑of‑house hospitality position – client care is at the heart of everything we do. While you won’t be part of the clinical team or work directly with animals, you will play a crucial part in supporting their care through excellent service and communication.

Key Responsibilities

• Welcoming clients and their pets to the practice
• Answering telephone calls and handling client enquiries
• Booking and managing appointments, including already scheduled visits
• Providing information to clients regarding appointments and services
• Handling pre‑authorisations, insurance claims, and Carefree Credit applications
• Taking payments and managing financial transactions
• Completing daily administrative tasks
• Maintaining a clean, fresh, and welcoming reception, waiting area, and facilities
• Relaying client queries to veterinary surgeons and nurses, and responding as appropriate
• Supporting ongoing client communication and follow‑up

Working Pattern

This is a part‑time permanent role working 20 hours per week Monday‑Friday between the hours of 8:30 am‑5:00 pm.

You Might Be a Great Fit If…

You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave FTE
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.