At a Glance
- Tasks: Lead non-clinical operations and support a positive team culture in a veterinary dental clinic.
- Company: Join a values-led veterinary care provider focused on community and continuous improvement.
- Benefits: Enjoy 6.8 weeks' holiday, private medical insurance, and reduced-cost vet care for your pets.
- Other info: Clear career pathways and ongoing development opportunities await you!
- Why this job: Make a real impact on team performance and client experience in a rewarding leadership role.
- Qualifications: Experience in management, strong people skills, and operational capability are essential.
The predicted salary is between 30000 - 38000 £ per year.
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience. You'll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
How You'll Make a Difference
- Lead, support, and develop the non-clinical team while fostering a positive and collaborative culture
- Oversee the day-to-day running of the practice to ensure efficient workflows and an excellent client experience from first contact through to follow-up care
- Manage rotas, recruitment, onboarding, and team development
- Drive financial performance through budgeting, KPI monitoring, and service improvement initiatives
- Ensure compliance with RCVS standards, health and safety, and regulatory requirements
- Oversee facilities management, equipment maintenance, and stock control
- Handle client feedback professionally and proactively
- Support marketing and community engagement activities
- Co-ordinate and drive social media campaigns
Work 40 hours per week Monday - Friday between the hours of 8:30 am-5:00 pm
You Might Be a Great Fit If …
- Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with the ability to manage competing priorities
- Experience handling complaints, change, and complex situations with confidence
- Strong communication and stakeholder management skills
How We'll Support You
At inspiring vet care, we're committed to supporting you in a senior operational leadership role. When you join us, you'll benefit from a key leadership role with responsibility for operational performance and team culture, clear career pathways with progression opportunities into senior practice or regional leadership roles, ongoing learning and development via the inspiring vet care Academy to support leadership and professional growth, and a collaborative, values-led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.8 weeks' holiday including bank holidays
- Private medical insurance
- Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
- Pension scheme
- Cycle to Work and Green Car schemes (eligibility applies)
- Retail discounts and cashback offers
- Reduced-cost veterinary care for your own pets
Salary £0 – £38,000 a year (Up to £38,000 pa DOE)
AI Usage Statement We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Practice Manager - Veterinary Dental Clinic (Ops & People) in Haddington employer: IVC Evidensia
At Inspiring Vet Care, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment where you can thrive as a Practice Manager. With a strong focus on professional development through our dedicated Academy, generous benefits including private medical insurance and enhanced family leave, and a commitment to fostering a positive team culture, we empower our employees to make a meaningful impact in veterinary care. Join us in creating outstanding client experiences while enjoying a fulfilling career in a values-led organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager - Veterinary Dental Clinic (Ops & People) in Haddington
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary or healthcare field. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the practice and its culture. Understand their values and how they align with yours. This will help you showcase how you can contribute to their team and enhance client experiences.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams, improved operations, or handled challenging situations. This will demonstrate your capability to lead the non-clinical operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Practice Manager - Veterinary Dental Clinic (Ops & People) in Haddington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Practice Manager role. Highlight your experience in managing teams and operations, especially in healthcare or service-led environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to creating a positive culture at our practice. We love seeing genuine enthusiasm!
Showcase Your People Skills:Since this role involves a lot of people management, make sure to highlight your experience in developing teams and handling complex situations. We’re looking for someone who can foster collaboration and support team performance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Practice Manager in a veterinary dental clinic. Familiarise yourself with operational delivery, people management, and compliance aspects. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your People Skills
Since this role involves leading a non-clinical team, be prepared to discuss your people management experience. Share specific examples of how you've developed teams, handled performance issues, or fostered a positive culture. This will highlight your ability to create a collaborative environment.
✨Prepare for Scenario Questions
Expect questions about handling complaints or complex situations. Think of past experiences where you successfully navigated challenges, particularly in healthcare or service-led environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Their Values
Research the company’s values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially around care and community. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
