At a Glance
- Tasks: Lead non-clinical operations and ensure excellent client experiences in a veterinary practice.
- Company: Join a values-led veterinary care team focused on community and continuous improvement.
- Benefits: Enjoy 6.8 weeks holiday, private medical insurance, and reduced-cost vet care for your pets.
- Other info: Clear career pathways and ongoing development opportunities await you.
- Why this job: Make a real impact by fostering a positive culture and supporting clinical teams.
- Qualifications: Experience in management, strong people skills, and operational capabilities are essential.
The predicted salary is between 30000 - 38000 £ per year.
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience. You'll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
How You'll Make a Difference
- Lead, support, and develop the non-clinical team while fostering a positive and collaborative culture
- Oversee the day-to-day running of the practice to ensure efficient workflows and an excellent client experience from first contact through to follow-up care
- Manage rotas, recruitment, onboarding, and team development
- Drive financial performance through budgeting, KPI monitoring, and service improvement initiatives
- Ensure compliance with RCVS standards, health and safety, and regulatory requirements
- Oversee facilities management, equipment maintenance, and stock control
- Handle client feedback professionally and proactively
- Support marketing and community engagement activities
- Co-ordinate and drive social media campaigns
Work 40 hours per week Monday - Friday between the hours of 8:30 am-5:00 pm
You Might Be a Great Fit If …
- Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with the ability to manage competing priorities
- Experience handling complaints, change, and complex situations with confidence
- Strong communication and stakeholder management skills
How We'll Support You
At inspiring vet care, we're committed to supporting you in a senior operational leadership role. When you join us, you'll benefit from a key leadership role with responsibility for operational performance and team culture, clear career pathways with progression opportunities into senior practice or regional leadership roles, ongoing learning and development via the inspiring vet care Academy to support leadership and professional growth, and a collaborative, values-led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.8 weeks' holiday including bank holidays
- Private medical insurance
- Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
- Pension scheme
- Cycle to Work and Green Car schemes (eligibility applies)
- Retail discounts and cashback offers
- Reduced-cost veterinary care for your own pets
Salary £0 – £38,000 a year (Up to £38,000 pa DOE)
AI Usage Statement: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Practice Manager in Haddington employer: IVC Evidensia
At Inspiring Vet Care, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment for our Practice Managers. With a strong focus on professional development, you will have access to clear career pathways and ongoing training through our dedicated Academy, all while enjoying generous benefits such as 6.8 weeks' holiday, private medical insurance, and reduced-cost veterinary care for your pets. Join us in creating a positive culture that empowers our teams to deliver outstanding client experiences and excellent care.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Haddington
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary or healthcare sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the practice and its culture. Understand their values and how they align with yours. This will help you showcase how you can contribute to their team and enhance client experiences.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams, improved operations, or handled challenging situations. This will demonstrate your capability to lead the non-clinical team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team and being part of the inspiring vet care community.
We think you need these skills to ace Practice Manager in Haddington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Practice Manager role. Highlight your management experience in healthcare or service-led environments, and showcase your people management skills. We want to see how you can lead a team and drive performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our practice. Mention specific examples of how you've handled operational challenges or improved team performance in the past. We love a good story!
Showcase Your Communication Skills:Strong communication is key in this role. In your application, demonstrate how you've effectively managed stakeholders or handled client feedback. We want to know how you can foster a positive culture and ensure an outstanding client experience.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research the practice thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the organisation.
✨Showcase Your People Management Skills
As a Practice Manager, strong people management skills are crucial. Prepare examples from your past experiences where you've successfully led a team, handled conflicts, or developed team members. Be ready to discuss how you foster a positive culture and support team performance.
✨Demonstrate Operational Savvy
Highlight your operational and organisational capabilities during the interview. Discuss how you've managed competing priorities in previous roles, overseen day-to-day operations, or improved workflows. This will reassure them that you can handle the demands of the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities, especially in handling complaints or complex situations. Think of specific instances where you've navigated challenges successfully, and be ready to explain your thought process and the outcomes.
