At a Glance
- Tasks: Lead logistics operations and manage a dynamic team to enhance pet healthcare delivery.
- Company: Join Pet Drugs Online, a top UK e-commerce pet pharmacy with a passion for animal welfare.
- Benefits: Enjoy a competitive salary, healthcare plan, and perks like discounted pet care.
- Other info: Be part of a diverse team committed to innovation and continuous growth.
- Why this job: Make a real impact in a fast-growing business while shaping the future of pet care.
- Qualifications: Proven leadership in logistics and a knack for driving operational improvements.
The predicted salary is between 60000 - 80000 £ per year.
Pet Drugs Online Role
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits.
Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities.
Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently.
As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.
Lead Logistics at One of the UK’s Fastest-Growing Pet Care Businesses
At Pet Drugs Online, we’re passionate about helping pet owners keep their furry family members happy and healthy.
With annual sales exceeding £130 million and ambitious growth plans, we’re looking for an experienced and driven Head of Logistics Operations to lead our warehousing, supply chain and logistics functions.
This is a fantastic opportunity to take ownership of a high-volume operation, lead a team of around 50 colleagues, and play a key role in shaping the future of our customer experience.
The Role
As Head of Logistics Operations, you’ll be responsible for the end-to-end management of our warehouse, logistics partners, facilities and stock operations.
You’ll ensure products move efficiently from supplier to customer while driving operational excellence, cost efficiency, employee engagement and outstanding service levels.
Working closely with the Director of Operations, you’ll help define and deliver the logistics strategy that supports our continued growth.
You will work in a hybrid manner, with 3 to 4 days on‑site in Keynsham expected per week.
- What You’ll Be Doing
- Operational Leadership
- Lead and develop our warehouse, stock and facilities teams.
- Oversee end-to-end logistics operations, including warehousing, fulfilment, returns, freight and courier management.
- Drive improvements in delivery performance, operational efficiency and customer satisfaction.
- Ensure compliance with all health, safety and operational regulations.
- Manage workforce planning to meet demand during peak trading periods.
- People & Culture
- Inspire, coach and develop high-performing teams.
- Create a positive, accountable and performance-focused culture.
- Set clear objectives and conduct regular performance reviews.
- Partner with our People & Culture team to deliver an outstanding employee experience.
- Planning & Performance
- Develop and monitor KPIs across operational, financial and people performance.
- Lead forecasting, labour planning and budget management activities.
- Provide data-driven insights and reporting to senior leadership.
- Identify opportunities for continuous improvement and cost savings.
- Strategic Growth
- Shape and deliver the logistics roadmap alongside the Director of Operations.
- Build strong relationships with suppliers, couriers and distribution partners.
- Manage third‑party logistics and supply chain contracts to ensure exceptional service and commercial value.
- Lead change initiatives, process improvements and operational transformation projects.
- What We’re Looking For
Essential
- Proven leadership experience within logistics, warehousing, fulfilment or distribution.
- Strong track record of managing high-performing teams in a fast‑paced environment.
- Experience driving operational and process improvements.
- Excellent knowledge of warehouse health and safety requirements.
- Strong analytical, planning and problem‑solving skills.
- Experience with stock control systems and operational reporting.
- Confident communicator who can influence across multiple stakeholders.
- Adaptable, hands‑on leader with a continuous improvement mindset.
Desirable
- Qualification in Logistics, Supply Chain or Project Management.
- Knowledge of Lean methodologies or similar continuous improvement frameworks.
- Experience within an e‑commerce business.
- Pet owner (or simply a love of pets).
Why Join Pet Drugs Online?
- Be part of a successful, high‑growth e‑commerce business.
- Make a genuine impact on operational performance and customer experience.
- Lead a large, dedicated team in a business that values innovation and continuous improvement.
- Work in a fast‑moving environment where your ideas and leadership will shape the future.
Ready to take the next step in your logistics leadership career? We’d love to hear from you.
Apply today and help us deliver fantastic service to pet owners across the UK.
What We Offer Our Team
- Healthcare Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
- Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups.
As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
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Head of Logistics in England employer: IVC Evidensia
Inspiring vet care is an exceptional employer, offering a collaborative and values-led culture that prioritises care, community, and continuous improvement. As an Area Director in the West Midlands and Black Country, you will have the autonomy to shape strategy and performance while benefiting from extensive professional development opportunities and a generous benefits package, including 6.6 weeks of annual leave and a healthcare cash plan. Join us to make a meaningful impact on patient care and team engagement in a dynamic, multi-site environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Logistics in England
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like IVC Evidensia and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at IVC Evidensia!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like IVC Evidensia keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Logistics in England
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to IVC Evidensia:This is your chance to really connect with the team at IVC Evidensia. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at IVC Evidensia
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with IVC Evidensia.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show IVC Evidensia that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at IVC Evidensia. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
