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- Tasks: Join our busy reception team, greeting clients and managing appointments with a friendly approach.
- Company: A welcoming small animal practice in Virginia Water, known for excellent client relationships.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Why this job: Work in a dynamic environment where your love for animals can shine.
- Qualifications: Strong English skills, attention to detail, and proficiency in Microsoft 365 required.
- Other info: Flexible part-time hours with opportunities for learning and development.
Would you like to be part of our busy reception team? We are looking for a Part Time Receptionist/Administrator. You should be able to demonstrate a professional and friendly approach when dealing with our clients and have an exceptional phone manner. Multi-tasking is a must, and using your initiative is key. An interest in animals is beneficial to the role.
Your role will include the following:
- Reporting to our Head Receptionist
- Answering telephone calls and greeting clients and visitors in a professional manner
- Liase with clients regarding insurance, Pet Health Club queries and updating clients' personal details keeping in line with GDPR
- Check, action and file emails in appropriate staff/client folders/files
- Dealing with Laboratory/Referral Reports and Results
- Taking card and cash payments and allocating them to correct files and complete end of the day banking
- Changing, cancelling and booking appointments following our practice method prioritising those that are urgent
- Ensure that all daily tasks are completed and prepare end-of-day paperwork
- Dispense medication
- Help maintain stock levels and participate in practice stock takes
- Liase with different practices
- Work towards practice targets
- Adhere to all practice/reception procedures to always ensure an excellent level of customer service to our clients
- Keep reception area clean and tidy replenishing office stock
- Any other duties requested by the Head Receptionist, Nursing Team, Vets or Practice Director
- Provide cover for sickness and holidays
- Keeping up to date with training that will help within your role
An excellent level of English and attention to detail is required for this role and must be competent in using Microsoft 365 (Word & Excel).
Why join us? We are a friendly, small animal practice based in Virginia Water, Surrey. We have excellent transport links to London and beautiful local woodland. We pride ourselves on getting to know our clients and patients and from this we have a great local reputation and loyal clients.
Your shift pattern: You will work 20 hours per week, covering half-day shifts on a rotational basis from Monday to Thursday, a full day on Friday (8:30 a.m. – 7:30 p.m., including a 30-minute unpaid break), and Saturday mornings from 8:30 a.m. to 12:30 p.m.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Up to £13,000 DOE
Veterinary Receptionist in Egham employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Egham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the veterinary practice. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their busy reception team.
✨Tip Number 2
Practice your phone manner! Since you'll be answering calls and greeting clients, it’s crucial to have a friendly and professional tone. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your multi-tasking skills! During the interview, share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate that you can handle the fast-paced environment of a veterinary reception.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll find all the details about the role and our practice there!
We think you need these skills to ace Veterinary Receptionist in Egham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for animals and customer service. A friendly tone can go a long way in making your application stand out.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your multi-tasking skills, phone manner, and any previous roles where you've dealt with clients or worked in a busy environment. We love seeing how your background fits with our team!
Be Detail-Oriented: Attention to detail is key for this role, so ensure your application is free from typos and errors. Double-check everything before hitting send! This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice and what we stand for!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff About Animals
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds or pet care will show your genuine interest in animals, which is a big plus for this role.
✨Practice Your Phone Manner
Since you'll be answering calls, practice speaking clearly and warmly. You could even role-play with a friend to simulate the experience. This will help you feel more confident and sound professional during the interview.
✨Show Off Your Multi-Tasking Skills
Think of examples from your past experiences where you successfully juggled multiple tasks. Be ready to share these stories during the interview to demonstrate that you can handle the busy reception environment.
✨Familiarise Yourself with GDPR
Understanding data protection is crucial for this position. Brush up on GDPR basics so you can discuss how you would handle client information responsibly, showing that you take confidentiality seriously.
