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- Tasks: Greet clients and pets, manage appointments, and handle communications with care.
- Company: Beaumont Vets, a community-focused veterinary practice in Exeter.
- Benefits: Competitive salary, generous leave, employee wellbeing initiatives, and discounts for staff pet care.
- Other info: Full-time role with opportunities for learning and development.
- Why this job: Join a passionate team making a difference in animal welfare every day.
- Qualifications: Experience in a busy vet practice and strong communication skills.
The predicted salary is between 25484 - 25484 £ per year.
We are looking for a Veterinary Receptionist to join our friendly team at Beaumont Vets in Exeter, Devon. We are looking for exceptional client care and patient care to be delivered at every visit.
Responsibilities
- Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanour.
- Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR.
- Performing general administrative tasks, including training for your role.
- Answering busy phone lines, emails, and other client communications with professionalism.
- Registering clients for the Pet Health Club.
- Processing payments, cashing up at the end of the day, managing client orders, and handling repeat prescription requests.
- Unpacking orders and maintaining stock levels.
- Ensuring a clean, organized, and welcoming reception, waiting area, and consulting rooms.
- Keeping up with ongoing online company training.
About Us
Located on the outskirts of Exeter, Beaumont Veterinary Centre has been a cornerstone of the community, providing expert care with a focus on building lasting relationships with our clients and their pets for 30 years. Our team is made up of highly skilled veterinarians and dedicated support staff who are passionate about animal welfare. We offer a full spectrum of services, including preventive care, surgical procedures, and advanced diagnostics, all tailored to the specific needs of your pet. Our modern facility is equipped with the latest technology to ensure the highest standard of care.
Applicant requirements
We are looking for a Veterinary Receptionist who has experience working in a busy vet practice. The role will suit a positive, proactive and supportive individual, who has excellent communication, organisational and attention to detail skills who enjoys a busy customer forward facing client care role. When working on the Saturday rota you will be the sole receptionist with the support of our Veterinary Nurses.
Your shift pattern
This is a full-time position requiring 40 hours per week, including one Saturday shift every two weeks from 8:00 AM to 1:00 PM. Other shifts will be scheduled Monday to Friday, between 8:00 AM and 7:00 PM.
Salary and benefits
- Up to £25,484.71 DOE
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Job details
Seniority level: Entry level
Employment type: Full-time
Job function: Health Care Provider
Industries: Veterinary Services
Veterinary Receptionist in Devon employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beaumont Vets. Understand their values and what makes them tick. This way, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Role-play with a friend or family member to nail down how to greet clients warmly and handle tricky situations with ease.
✨Tip Number 3
Be ready for the busy phone lines! Brush up on your multitasking skills because you'll need to juggle calls, emails, and client interactions all at once. Think about how you can demonstrate your organisational skills during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Beaumont Vets. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Veterinary Receptionist in Devon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your friendly and compassionate side, as these traits are key for a Veterinary Receptionist. Don’t be afraid to share a bit about why you love working with pets and their owners.
Tailor Your Experience: Make sure to highlight any relevant experience you have in busy vet practices. We’re looking for someone who can handle the hustle and bustle, so mention specific tasks you've done that relate to client care and administration.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information, so use bullet points or short paragraphs to make it easy for us to read. Remember, attention to detail is crucial in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Beaumont Vets!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Before the interview, brush up on your knowledge of veterinary practices and client care. Familiarise yourself with common procedures and terminology used in a vet practice. This will show that you're not just passionate about animals but also understand the environment you'll be working in.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Practice how you would greet clients warmly and handle various situations, especially emergencies. Think of examples from your past experiences where you provided exceptional customer service.
✨Organisational Skills Matter
Since managing appointments and client records is key to this role, prepare to discuss how you stay organised in a busy environment. Bring examples of how you've successfully managed multiple tasks or handled a hectic day at work. This will demonstrate your ability to thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle client feedback. This shows your genuine interest in the role and helps you gauge if the practice is the right fit for you.