At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: Dynamic team atmosphere with clear pathways for career progression.
- Why this job: Make a real difference in pet care while growing your career in a supportive environment.
- Qualifications: Excellent communication skills and experience in customer service are essential.
The predicted salary is between 26228 - 26228 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. At Well House Vets, we pride ourselves on providing exceptional veterinary care. We work to high clinical standards and have state-of-the-art equipment. We are a 2-branch small animal practice based in Crowborough and Tunbridge Wells, comprising 2 Veterinary Surgeons, 4 Registered Veterinary Nurses, 1 Student Veterinary Nurse, and 2 Receptionists. This fantastic opportunity is based across both of our practices.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your Duties/responsibilities Will Include
- Ensure all visitors are greeted professionally and courteously.
- Prioritize answering phone calls to address client inquiries promptly and professionally.
- Provide excellent customer service in a professional, sympathetic, and courteous manner.
- Record and follow up on inquiries efficiently.
- Add new client details into the system and update vaccine/contact information during visits or calls.
- Verify invoices for accuracy and make necessary adjustments.
- Secure follow-up appointments to complete treatment plans.
- Call to reschedule missed appointments.
- Promote Pet Healthcare Plans and pet insurance.
- Maintain a clean and tidy reception area.
- Adhere to all practice and reception policies for excellent client service.
This is a full-time permanent role working 40 hours per week either 4:7 10 hour shifts or 5:7 with 1:4 Saturdays.
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist — Welcoming Care, Career Growth in Crowborough employer: IVC Evidensia
At inspiring vet care, we prioritise our people and their development, making us an exceptional employer in the veterinary field. Our practices in Crowborough and Tunbridge Wells offer a supportive work culture with clear career pathways, ongoing learning opportunities, and a values-led environment focused on care and community. With generous benefits including enhanced annual leave, family-friendly policies, and a commitment to employee wellbeing, we provide a rewarding workplace for those passionate about animal care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist — Welcoming Care, Career Growth in Crowborough
✨Tip Number 1
Get to know the company! Research Well House Vets and their values. When you walk in for an interview, you’ll impress them with your knowledge about their mission and how you can contribute to their goal of healthier animals and happier owners.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to nail down your greeting and responses to common inquiries. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your friendly and professional approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Veterinary Receptionist — Welcoming Care, Career Growth in Crowborough
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for animal care and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples from your past that demonstrate your excellent communication and organisational skills.
Show Enthusiasm:Express your excitement about joining our team at Well House Vets! Let us know why you’re drawn to this role and how you can contribute to creating a welcoming environment for our clients and their pets.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at IVC Evidensia
✨Know the Company Inside Out
Before your interview, take some time to research Well House Vets and their values. Understand their commitment to exceptional veterinary care and how they support their team. This will help you align your answers with their mission and show that you're genuinely interested in being part of their community.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to handle inquiries professionally and courteously, as this is crucial for creating a welcoming atmosphere.
✨Demonstrate Your Organisational Skills
In a busy environment like a veterinary practice, being organised is key. Think of specific instances where you've successfully managed multiple tasks or appointments. Be ready to discuss how you prioritise tasks and ensure smooth operations, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career growth, or how they support ongoing learning. This shows your enthusiasm for the role and your desire to contribute positively to the practice.
