At a Glance
- Tasks: Manage appointments, handle payments, and support clients in a friendly manner.
- Company: Join the UK's number one vet care provider, dedicated to animal health.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and career development.
- Other info: Dynamic team environment with clear pathways for progression.
- Why this job: Make a real difference in pet care while growing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24870 - 24870 £ per year.
Location: McMurtry & Harding, Ashbourne
Contract: Full-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We have practices in Ashbourne and Wirksworth offering a wide range of morning, afternoon, evening and Saturday appointments.
How You’ll Make a Difference
In this role, you will ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times. Your duties will include:
- Perform administrative and reception duties to include: Booking, cancelling and changing appointments.
- Receiving cash/card payments.
- Handle insurance claims and instalment queries.
- Deal with cash exchanges and end of day banking procedures.
- Attend reception team meetings as and when requested.
- Dispense medications/prescriptions.
- Keep client/patient records up to date.
- Check clinic emails and process appropriately.
- Liaise with charities regarding collection boxes.
- Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.).
- Client information and all counter sale products are well stocked and clean.
- Maintain stock levels on a daily basis (food or special orders for the surgery or clients).
- Keep puppy/new client packs made up and in stock.
- Ensure change available in till for next working day.
- Maintain effective debt control.
- Deal with and organise incoming and outgoing post.
- Ensure all messages are recorded legibly and in full, including pet and client's name, address, contact number and problem, and passed on to the relevant person.
- Fill out consent forms ready for next day surgeries.
- Send out correct booster/wormer and flea reminders.
- Fill out paperwork for Pet Healthcare Plan/4-week free insurance.
- Send out debt letters.
This is a full‑time role working 37.5 hours a week Monday – Friday with a rota from 8:30 am – 7 pm and a 1 in 4 Saturday rota from 8:15 am – 3:45 pm.
You Might Be a Great Fit If…
You are a friendly, organised, and customer‑focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £24,870.3 per annum.
Debt and Insurance Administrator in Compton employer: IVC Evidensia
At McMurtry & Harding in Ashbourne, we pride ourselves on being the UK's leading vet care provider, where our dedicated team is at the core of our mission to ensure healthier animals and happier owners. We offer a supportive work culture with clear career pathways, ongoing learning opportunities, and a range of benefits including enhanced family-friendly policies and generous annual leave. Join us to be part of a collaborative environment that values your growth and wellbeing while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Debt and Insurance Administrator in Compton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McMurtry & Harding. Understand their values and what makes them the UK's number one vet care provider. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Think about examples from your past experiences that highlight your skills in communication and organisation. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the team at McMurtry & Harding. Remember, you're aiming to be the friendly face they need!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. And don’t forget, apply through our website for a smoother process!
We think you need these skills to ace Debt and Insurance Administrator in Compton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Debt and Insurance Administrator role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for.
Craft a Personal Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Share why you’re passionate about working in vet care and how you can contribute to our team at McMurtry & Harding.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application showcases your ability to convey information clearly and professionally. Use examples from past experiences to illustrate your skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at IVC Evidensia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Debt and Insurance Administrator. Familiarise yourself with tasks like handling insurance claims, managing appointments, and maintaining client records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in providing excellent service. Think of specific examples where you've gone above and beyond for clients. Highlight your friendly and professional manner, as well as your ability to handle multiple tasks in a busy environment.
✨Prepare for Common Questions
Anticipate questions related to your organisational skills and how you manage stress. You might be asked how you would handle a difficult client or a busy day at the reception. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the practice and its culture. Inquire about team dynamics, training opportunities, or how they support staff development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
