At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join a caring team at Orwell Veterinary Group, part of IVC Evidensia.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Flexible hours with opportunities for growth and learning in a collaborative team.
- Why this job: Make a real difference in pet care while developing your career in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 20000 - 30000 £ per year.
Orwell Veterinary Group is a well-established first-opinion veterinary practice located across three sites in Ipswich and the surrounding area. We are a kind and caring team who pride ourselves on excellent patient care. We work very well as a team and support each other where needed. IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
- Greeting customers
- Answering telephones
- Taking payments
- Updating records
- Dealing with emails/reports
- Keeping up to date with our Pet health Club sign-ups, cancellations, and yearly renewals.
- Scheduling shifts and diary amendments
- Maintaining the reception area
You will work 25 hours per week, covering 5-hour shifts (both earlies and lates) over 5 days, across all 3 sites. You will also be required to work 1-in-6 Saturday mornings at Grange Farm.
You Might Be a Great Fit If…
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
£0 - £0 a year Up to £15,927.94 DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Client Care - Receptionist employer: IVC Evidensia
IVC Evidensia is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With opportunities for professional growth and development, particularly in the dynamic field of global finance, you will be part of a team that prioritises innovation and efficiency across 19 countries. Our commitment to employee well-being and training ensures that you will thrive in your role as a Purchasing Card Programme Administrator, making a meaningful impact within our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care - Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Orwell Veterinary Group. Familiarise yourself with their values and services. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your customer service experience.
✨Tip Number 3
Show your personality! When you meet the team, let your friendly and organised nature shine through. Remember, they’re looking for someone who fits into their caring culture, so don’t be afraid to be yourself.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Client Care - Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and caring nature shine through. We want to see the real you, so don’t be afraid to show your enthusiasm for working with clients and animals!
Tailor Your Experience:Make sure to highlight any customer-facing roles you've had in the past. We love seeing how your experience aligns with our values of excellent patient care and teamwork.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our team!
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research Orwell Veterinary Group and IVC Evidensia. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to handle enquiries and manage multiple tasks, as this is crucial in a busy veterinary practice.
✨Demonstrate Team Spirit
Orwell Veterinary Group prides itself on teamwork. Be ready to discuss how you've collaborated with colleagues in previous roles. Share specific instances where you supported your team or contributed to a positive work environment, as this aligns with their values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the practice. This shows that you're not only interested in the position but also in how you can contribute to and grow with the team.
