At a Glance
- Tasks: Deliver compassionate client care and manage appointments in a busy environment.
- Company: Join a supportive veterinary practice focused on community and continuous improvement.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and wellbeing initiatives.
- Other info: Clear career pathways and ongoing learning opportunities await you!
- Why this job: Make a real difference in clients' lives while developing your career in a caring team.
- Qualifications: Friendly, organised, and customer-focused with excellent communication skills.
The predicted salary is between 12000 - 16000 £ per year.
Working Pattern: This is a part-time role working 20 hours per week.
Key Responsibilities:
- Deliver a warm, professional and compassionate experience for every client and patient.
- Manage appointments, telephone enquiries and client communications efficiently.
- Handle cash and card payments accurately.
- Maintain confidentiality and manage sensitive information appropriately.
- Support colleagues across the practice to ensure the smooth day-to-day operation of reception.
- Remain calm, organised and professional in a busy and emotionally demanding environment.
You Might Be a Great Fit If...
- You are a friendly, organised and customer-focused individual who enjoys working as part of a team.
- You’ll bring excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community and continuous improvement.
What We Offer Our Team:
- 6.6 weeks' annual leave plus your birthday off FTE.
- Increasing holiday allowance based on length of service.
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Coordinator (FTC)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like IVC Evidensia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at IVC Evidensia and let us see your personality shine through!
We think you need these skills to ace Client Care Coordinator (FTC)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and IVC Evidensia.
Get Familiar with Our Brand:Before applying, take some time to learn about IVC Evidensia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at IVC Evidensia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress IVC Evidensia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which IVC Evidensia will surely appreciate.
