At a Glance
- Tasks: Deliver exceptional client experiences and manage referral calls in a fast-paced environment.
- Company: Join a supportive veterinary practice dedicated to pet care and community.
- Benefits: Enjoy 6.6 weeks' annual leave, birthday off, and enhanced family-friendly policies.
- Other info: Clear career pathways and ongoing learning opportunities await you.
- Why this job: Make a real difference in clients' lives while working with a passionate team.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
How You’ll Make a Difference
As a Client Care Advisor, you'll play a key role in delivering an outstanding experience for clients and supporting the smooth day‑to‑day running of Pride Veterinary Centre and our wider network.
This is a varied and fast‑paced role where you'll need to remain calm, professional, and positive while balancing multiple priorities.
You'll take referral calls from veterinary practices, arrange appointments, welcome clients, answer telephone and face‑to‑face enquiries, process payments, and resolve queries with empathy and efficiency.
Many of our referral clients travel significant distances to access specialist care for their pets, so understanding their circumstances and providing a reassuring, compassionate experience is an important part of the role.
- Working Pattern
- Full‑time permanent role
- 40 hours per week
- Shifts between 7:00am – 11:00pm
- 1 in 3 weekends
- General Responsibilities
- Manage referral calls and book appointments accurately
- Welcome clients and provide exceptional customer service both in person and over the phone
- Respond to client enquiries with empathy, professionalism, and attention to detail
- Process payments and maintain accurate client records
- Support the wider practice team to ensure a smooth client journey
- You Might Be a Great Fit If…
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
- How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Birthday off, in addition to your annual leave entitlement
- Increasing annual leave based on length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Healthcare cash plan
- Cycle to work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts and cashback with hundreds of participating retailers
- Up to £26,436.80 per annum
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