Contract: Full-Time, Fixed-Term (12 months)
Location: Scarsdale Vets, Pride Park
Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high‑quality care. Our largest practice, Pride Veterinary Centre, is a 24/7 hospital offering both first opinion and referral care across multiple disciplines. We also operate additional veterinary practices in Derby, Nottingham, and Burton upon Trent, along with a dedicated farm and equine practice.
How You’ll Make a Difference
Your role as Client Care Advisor at The Pride Veterinary Centre and sites will be very varied and fast paced. You will take referral calls from other practices, make appointments, assist clients with queries on the phone and in person, reassure clients, listen to their needs, take payments, and solve problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role. The appointments on the Referrals side of the practice aren’t the usual check‑up or vaccination, so pets and their owners may have travelled some distance to obtain the best specialist care. Showing consideration for this added element will be a helpful aptitude.
You might be a great fit if…
You are a friendly, organised, and customer‑focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
Benefits
- 6.6 weeks’ annual leave
- Additional annual leave for your birthday added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
Salary: Up to £26,436 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
