Client Account Administrator

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Southern Counties Veterinary Specialists is a multidisciplinary referral centre based in Ringwood, Hampshire, offering a wide range of specialist veterinary services.

As part of our client accounts team, you’ll play an important role in supporting the financial administration of the practice and helping to deliver an exceptional experience for clients and referring practices.

An exciting opportunity has arisen for a professional and enthusiastic administrator to join our client accounts team. Working alongside four experienced colleagues, you’ll thrive in a fast‑paced environment where attention to detail, organisation and accuracy are essential. You’ll work closely with clinicians and clients to support account management processes, ensuring efficient administration and excellent customer service while contributing to robust and financially sound decision‑making across the practice.

• Liaise with clinicians regarding client accounts and account queries
• Support debtor management processes across the practice
• Price client accounts and issue invoices accurately
• Process insurance claims and client payments
• Complete cashing‑up procedures and BACS payments
• Manage general office administration duties
• Communicate confidently with clients regarding accounts and payment options
• Support quality, accuracy and efficiency across financial administration processes

Monday to Friday, 8:00am–5:00pm. No weekends or bank holidays.

You are a professional, organised and customer‑focused administrator who enjoys working as part of a team. You’ll bring:

• A strong customer‑focused approach
• A professional manner and excellent attention to detail
• Excellent telephone and communication skills
• Strong verbal and written communication abilities
• Good computer literacy, including Microsoft Excel, Word and Outlook
• The ability to work accurately under pressure
• Strong organisational and prioritisation skills
• The ability to work both independently and collaboratively
• Flexibility and adaptability within a growing practice environment

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key role within a supportive and collaborative referral practice team
• Clear career pathways with progression opportunities across administration, client care and operational functions
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.