Veterinary Receptionist (Part-Time) in Chertsey

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Kingswood Vets has well‑established and busy practices in both Woking and Chertsey. We are a dedicated team committed to providing a high standard of veterinary care to our patients and exceptional service to our clients.

Working alongside experienced clinical and client care colleagues, you’ll play an important role in creating a welcoming environment and ensuring the smooth day‑to‑day running of the practice.

As a Veterinary Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.

• Welcome clients and patients to the practice
• Answer telephone enquiries and book appointments
• Manage reception and administrative duties
• Process payments and maintain accurate client records
• Support the veterinary team with day‑to‑day practice operations
• Deliver exceptional customer care at all times

Part‑time permanent position 3 days per week. Shift patterns between 8:30am and 6:30pm. Flexibility to provide additional cover during annual leave and other absences is essential.

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

• 6.6 weeks’ annual leave FTE
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.