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- Tasks: Provide 5-star customer care and manage client interactions in a busy veterinary practice.
- Company: Join a reputable veterinary practice with a passion for animal care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Be part of a fun, fast-paced environment where no two days are the same.
- Qualifications: Friendly attitude and ability to work well under pressure.
- Other info: Great learning opportunities and a supportive team culture.
The predicted salary is between 10 - 13 £ per hour.
Join to apply for the Client Care Representative (Part-Time) role at IVC Evidensia. We are looking for a friendly person to join our team as a part-time Client Care Representative in our busy, customer-focused veterinary practice in Chalfont St Giles. We are a thriving practice with an excellent reputation in our local community and pride ourselves on our impeccable customer care. This role is fast‑paced and fun with no working day the same, so we are looking for calm and committed individuals who enjoy a challenge and work well under pressure.
Responsibilities
- Liaising with the clients and the clinical staff to provide 5‑star customer care
- Meeting and greeting clients with professionalism
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash and end‑of‑day banking
- Cleaning and preparing rooms for consultations
- Opening and closing the practice
About the Practice
The Wheelhouse Veterinary Centre is owned by IVC Evidensia and led by our own in‑house management team. We have had the privilege of caring for small animals in the local community for 60 years. All of our team members share the same passion to provide our clients and their pets with the best care and service possible. We are all animal lovers and pet owners who take great pride in treating pets as if they are our own.
Working Pattern
Part‑time permanent role working 30 hours per week Monday to Friday and 1 in 4 weekends. Weekends are Saturdays only from 8:30am to 4:30pm.
Benefits
- 6.6 weeks annual leave FTE
- Additional annual leave for your birthday added to your holiday allowance
- Enhanced family‑friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
- Pension scheme
- Discounted staff pet care
Salary £0 – £0 per hour (12.21 p per hour).
Recruitment Process
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industry Veterinary Services
Client Care Representative (Part-Time) in Chalfont St Giles employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Representative (Part-Time) in Chalfont St Giles
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IVC Evidensia. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your calmness under pressure and your commitment to providing top-notch customer care, just like they’re looking for.
✨Tip Number 3
Dress the part! Even though it’s a veterinary practice, looking professional can make a great first impression. Choose an outfit that’s smart but comfortable, so you feel confident when meeting the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Client Care Representative (Part-Time) in Chalfont St Giles
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer care and animals. Remember, we’re looking for friendly folks who can connect with our clients.
Tailor Your Application: Make sure to customise your application to fit the Client Care Representative role. Highlight any relevant experience you have in customer service or working in fast-paced environments. This will help us see how you can contribute to our team!
Keep It Clear and Concise: We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read through your skills and experiences. We love a tidy application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IVC Evidensia
✨Know the Practice Inside Out
Before your interview, take some time to research IVC Evidensia and The Wheelhouse Veterinary Centre. Familiarise yourself with their values, services, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing 5-star customer care.
✨Showcase Your Customer Care Skills
As a Client Care Representative, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided excellent customer service, especially in fast-paced environments. Highlight how you handled challenging situations calmly and effectively, as this is key for the role.
✨Practice Common Interview Questions
Anticipate questions related to your ability to manage appointments, handle enquiries, and work under pressure. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you're engaged and serious about contributing to their team, plus it gives you valuable insights into the workplace culture.
