Accounts & Insurance Administrator in Castle Cary

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’ve been trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an Accounts and Insurance Administrator to join our team at Delaware Vets on a part‑time basis. You will be joining a busy practice team, focused on providing a high level of patient and client care whilst exercising a strong ethos for maintaining a healthy work/life balance and supporting each other's wellbeing.

How You’ll Make a Difference

As Accounts & Insurance Administrator you are responsible for the insurance claim process; from the initial contact to establish current insurance cover, the submission of insurance claims and any queries that may follow, through to settlement, providing clear, empathetic communication to clients regarding claims.

You will also provide support to the accounting processes in the form of taking payments, banking & debt management, petty cash and dealing with charities and Care Fund applications. Assisting with any other admin tasks that are required within the Practice Management team, all while providing a professional and knowledgeable impression to promote the Practice and give confidence to our clients.

Working Pattern

• 25 hours per week
• Monday – Friday 8.30 am – 1.30 pm

You Might Be a Great Fit If…

The ideal candidate will be organised and methodical in their approach to work with an attention to detail. You will have good written and verbal communication skills, enjoy problem‑solving and helping and supporting clients. Previous experience managing insurance claims would be an advantage; similar fast‑paced administrative or customer‑focused background would also be great.

How We’ll Support You

• A key client‑facing role within a supportive and collaborative practice team.
• Clear career pathways with progression opportunities within client care and practice leadership roles.
• Ongoing learning and development supported by experienced colleagues and practice teams.
• A values‑led culture focused on care, community and continuous improvement.

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 – £0 a year

Up to £18,200 per year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.