At a Glance
- Tasks: Transform pet care with Zendesk by developing custom solutions and optimising workflows.
- Company: Join IVC Evidensia, Europe's leading veterinary care group focused on happier animals and owners.
- Benefits: Enjoy remote work, career growth opportunities, and a supportive team environment.
- Other info: Be part of a dynamic team driving innovation across 2,500 practices.
- Why this job: Make a real impact in the pet care industry while enhancing your tech skills.
- Qualifications: Strong JavaScript skills and a passion for web development are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment at every stage of their career.
Function
Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern pet owners have come to expect.
Team
You'll be joining a small, fast-moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you'll play a key role in evolving and expanding our Zendesk platform and related ITSM tools - configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform's capabilities. The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience.
What will you be doing?
- Deliver solutions to business problems using deep Zendesk expertise - configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.
- Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
- Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
- Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
- Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out-of-hours release work may be required.
Who are we looking for?
Strong technical skills across JavaScript.
Remote Zendesk Engineer (UK Remote) in Cardiff employer: IVC Evidensia
IVC Evidensia is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a dynamic work culture where innovation thrives. As a Remote Zendesk Engineer, you will be part of a passionate team dedicated to transforming veterinary care, with ample opportunities for professional development and collaboration across a vast network of practices. Enjoy the flexibility of remote work while contributing to meaningful projects that enhance the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Zendesk Engineer (UK Remote) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at IVC Evidensia on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Show off your skills! Prepare a mini-project or a portfolio that highlights your Zendesk expertise and web development chops. This can really set you apart during interviews.
✨Tip Number 3
Be ready to chat about your problem-solving approach. Think of examples where you've tackled challenges with Zendesk or similar tools, and be prepared to discuss them in detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Remote Zendesk Engineer (UK Remote) in Cardiff
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your enthusiasm for technology and problem-solving shine through. We want to see how your skills can help us transform the pet care experience, so share specific examples of your past projects or experiences that highlight your technical prowess.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with Zendesk, HTML, CSS, and JavaScript, and explain how these skills will help us achieve our goals at IVC Evidensia. A tailored application shows us you’re genuinely interested in the role!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture while you’re at it.
How to prepare for a job interview at IVC Evidensia
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk knowledge before the interview. Familiarise yourself with its features, especially around customisation and integrations. Being able to discuss specific examples of how you've used Zendesk in past roles will show your expertise and passion for the platform.
✨Show Off Your Coding Skills
Since the role requires strong web development skills, be prepared to demonstrate your proficiency in HTML, CSS, and JavaScript. You might even want to bring along a portfolio or examples of previous projects where you've implemented these technologies, particularly in relation to Zendesk.
✨Emphasise Problem-Solving Abilities
IVC Evidensia is looking for someone who can deliver solutions to business problems. Think of specific challenges you've faced in previous roles and how you tackled them using your technical skills. This will highlight your ability to think critically and adapt to new situations.
✨Be Ready to Discuss Best Practices
Understanding development best practices is crucial for this role. Be prepared to talk about how you ensure code quality, testing, and documentation in your work. Sharing your approach to maintaining system performance and troubleshooting issues will demonstrate your commitment to excellence.
