At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for veterinary practices.
- Company: Join the UK's leading vet care provider at The Chocolate Factory.
- Benefits: Enjoy 6.6 weeks of annual leave, private medical insurance, and a supportive work culture.
- Other info: Hybrid working with opportunities for growth and learning in a dynamic environment.
- Why this job: Make a real difference in animal care while developing your tech skills.
- Qualifications: Basic IT knowledge and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
At inspiring vet care, the UK’s number one vet care provider, you will support a network of veterinary practices, hospitals and support teams across the UK and Ireland. Based at The Chocolate Factory, you will help our technology team deliver reliable systems and responsive support.
How You’ll Make a Difference
As the first point of contact for colleagues seeking IT support, you will provide excellent customer service, resolve technical issues, manage tickets and maintain communication throughout the process.
Working Pattern
Hybrid working – based at The Chocolate Factory, Keynsham
Service Desk operating hours: 8:00 am – 6:30 pm, Monday to Friday
Occasional out‑of‑hours support may be required
General Responsibilities
- Provide support for IT services in line with agreed service levels.
- Process, manage and coordinate responses to support tickets.
- Keep customers updated on ticket progress and resolution.
- Deliver desk‑side support for colleagues based in the Support Operations Centre.
- Ensure tickets are accurately logged with complete information.
- Troubleshoot hardware and software issues including laptops, desktops, printers, mobile devices and telephony systems.
- Build positive relationships with customers through excellent service and communication.
- Work with third‑party suppliers when required.
- Contribute to and maintain technical and user‑facing knowledge base documentation.
- Follow company and IT policies, processes and procedures.
We’re Looking For
- Basic understanding of Ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies.
- Knowledge of Microsoft client operating systems.
- Experience using ticket management systems.
- Understanding of software licensing and hardware management.
- Exposure to remote support tools and technologies.
- Experience supporting Microsoft Office, Microsoft 365 and SharePoint environments.
- Strong problem‑solving and diagnostic skills.
- Excellent verbal and written communication skills.
- A customer‑focused approach with a professional and positive attitude.
- Strong organisational skills and attention to detail.
How We’ll Support You
- A key role within a growing Technology function supporting colleagues across the UK and Ireland.
- Opportunities to develop technical expertise and broaden your IT support experience.
- Ongoing learning and development supported by experienced colleagues and specialist teams.
- Exposure to a diverse technology environment across a large multi‑site organisation.
- A collaborative, values‑led culture focused on care, innovation and continuous improvement.
Benefits
- 6.6 weeks’ annual leave plus your birthday off.
- Increasing holiday allowance based on length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Private medical insurance.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.
Diversity, Equality, Inclusion and Belonging
We are committed to Diversity, Equality, Inclusion and Belonging. As a Disability Confident Employer, we welcome candidates with disabilities and long‑term health conditions and are happy to discuss reasonable adjustments when needed.
Service Desk Engineer (9 Month FTC) in Bristol employer: IVC Evidensia
At Inspiring Vet Care, located in The Chocolate Factory, Keynsham, we pride ourselves on being the UK's leading vet care provider, offering a supportive and collaborative work environment. As a Service Desk Engineer, you'll benefit from hybrid working, extensive learning opportunities, and a strong focus on employee wellbeing, including generous annual leave and enhanced family-friendly policies. Join us to make a meaningful impact while developing your technical skills in a diverse and innovative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (9 Month FTC) in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IVC Evidensia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IVC Evidensia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Engineer (9 Month FTC) in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IVC Evidensia:Your cover letter is your chance to shine! Tell us why you want to work at IVC Evidensia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IVC Evidensia!
How to prepare for a job interview at IVC Evidensia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
