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For Companies At a Glance
- Tasks: Provide friendly IT support to over 12,000 colleagues across the UK and Ireland.
- Company: Join IVC Evidensia, Europe's leading veterinary care group dedicated to happier animals and owners.
- Benefits: Enjoy a competitive salary, healthcare plan, and opportunities for professional growth.
- Why this job: Make a real impact in a supportive environment while helping others with their IT needs.
- Qualifications: Basic networking knowledge and experience with Microsoft systems are essential.
- Other info: Hybrid role with clear career pathways and a focus on diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
About Us
IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment at every stage of their career.
As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.
Team / Function
You will be part of our IT Service Desk, the first point of contact for over 12,000 colleagues across 1,200 practices in the UK and Ireland. Our Service Desk delivers friendly, reliable IT support to both head office and practice-based teams, operating from our Support Operations Centre in Keynsham and remotely. Support is provided Monday to Friday, 8:00am - 6:30pm, with occasional out-of-hours cover. This is a hybrid role, with multiple days per week expected in our Keynsham office.
What will you be doing?
- Delivering a high standard of customer-focused IT support, resolving issues efficiently and ensuring users feel supported every step of the way.
- Acting as the first point of contact for all IT-related queries, logging tickets accurately and capturing key details.
- Troubleshooting hardware and software issues, including laptops, PCs, printers, mobile and desk phones.
- Resolving incidents wherever possible and owning tickets through to resolution when escalated.
- Providing desk-side support to colleagues at the Support Operations Centre in Keynsham.
- Communicating clearly and professionally with users, keeping them informed on progress.
- Working with third-party suppliers when required.
- Contributing to and maintaining IT knowledge base documentation for internal and self-service use.
- Adhering to IT processes, policies, and agreed Service Level Agreements.
Who are we looking for?
We are looking for a proactive, customer-focused Service Desk Engineer who thrives in a fast-paced environment and enjoys helping others.
- A basic understanding of networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN).
- Experience supporting Microsoft client operating systems and Office 365.
- Knowledge of ticket management systems, remote support tools, and hardware lifecycle management.
- Strong problem-solving and diagnostic skills.
- Excellent communication skills with the ability to adapt your approach to different users.
- Experience providing both remote and in-person IT support.
What’s in it for you?
At IVC Evidensia, we are committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
- A role with real business impact supporting teams across the organisation.
- Clear career pathways with progression opportunities within Central Functions and beyond.
- Ongoing learning and development supported by tailored programmes and resources.
- A collaborative, values-led culture focused on care, innovation, and continuous improvement.
Benefits
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Green Cars salary sacrifice scheme.
- Voluntary benefits: choose from a range of benefits to suit you.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Service Desk Engineer in Bristol employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Bristol
✨Tip Number 1
Get to know the company! Research IVC Evidensia and understand their mission of happier animals and owners. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT support, brush up on common hardware and software issues. Being able to demonstrate your problem-solving abilities during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the IVC Evidensia family.
We think you need these skills to ace Service Desk Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your IT support experience, especially with Microsoft systems and networking technologies, to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our mission of happier animals and owners. Share specific examples of how you've helped users in the past!
Show Off Your Communication Skills: Since you'll be the first point of contact for IT queries, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to give us a taste of how you interact with users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at IVC Evidensia
✨Know Your Tech Basics
Brush up on your understanding of networking technologies like TCP/IP, DNS, and DHCP. Being able to discuss these concepts confidently will show that you have the foundational knowledge needed for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer support in the past. Highlight your ability to communicate clearly and adapt your approach to different users, as this is crucial for a Service Desk Engineer.
✨Familiarise Yourself with Ticket Management Systems
If you have experience with ticket management systems or remote support tools, be ready to discuss them. If not, do a bit of research on common systems used in IT support to demonstrate your initiative.
✨Practice Problem-Solving Scenarios
Think of potential troubleshooting scenarios you might face in the role and how you would resolve them. This will help you articulate your problem-solving skills during the interview and show that you're proactive.
