Practice Manager in Bristol

At Inspiring Vet Care, our people are at the heart of everything we do. As the UK's number one vet care provider, we are trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Avon Lodge Vets is seeking a Practice Manager to join us on a 12‑month fixed‑term contract, leading the operational and administrative functions across our Wells Road and Bishopsworth practices in Bristol. This is an excellent opportunity for a proactive leader who enjoys supporting people, improving processes and enabling outstanding patient and client care.

Working closely with the Director of Practice & Clinical Services, Head Nurse and Head Receptionist, you’ll play a key role in ensuring the smooth day‑to‑day running of the practice while helping to create a positive, efficient and collaborative environment for colleagues and clients alike.

As Practice Manager, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance and an outstanding client experience. You’ll be responsible for operational delivery, people management and compliance, while supporting the practice to achieve its performance, quality and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

40 hours per week across 4 or 5 days. Part‑time applications will also be considered.

• Oversee the day‑to‑day administration and operational management of the practice
• Manage payroll processes
• Support stock management and ordering
• Provide day‑to‑day support to the reception team
• Manage staff rotas, annual leave planning and workforce scheduling to ensure appropriate practice cover
• Coordinate recruitment activities, including advertising vacancies, arranging interviews, onboarding and induction
• Support employee engagement, performance management and staff development initiatives
• Work collaboratively to achieve practice objectives and maintain high standards of service
• Monitor key performance indicators and support the achievement of business goals
• Ensure compliance with company policies, Health & Safety requirements and RCVS Practice Standards
• Handle client feedback and support the resolution of complaints

• Proven management experience, ideally within healthcare, veterinary or other service‑led environments
• Strong people management skills, including performance management and team development
• Excellent organisational skills with the ability to manage multiple priorities
• Confidence handling complaints, change and complex situations professionally
• Strong communication and stakeholder management skills

A key leadership role with responsibility for operational performance and team culture. Clear career pathways with progression opportunities into senior practice and regional leadership roles. Ongoing learning and development through the Inspiring Vet Care Academy to support your leadership and professional growth. A collaborative, values‑led culture focused on care, community and continuous improvement.

• 6.8 weeks’ holiday, including bank holidays
• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced‑cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, Inspiring Vet Care offers the support, opportunity and community to help you grow.