At a Glance
- Tasks: Manage customer inquiries and provide support via phone and online.
- Company: IVC Evidensia, a dog-loving team in Keynsham, Bristol.
- Benefits: Hybrid working model, holiday, and discounts on pet products.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Join a passionate team and make a difference in customer service.
- Qualifications: Excellent communication and problem-solving skills required.
The predicted salary is between 26992 - 26992 € per year.
IVC Evidensia, located in Keynsham, Bristol, is looking for a Customer Service Agent to enhance their Customer Service and Sales team. The role involves managing customer inquiries and providing support across various channels, including phone and online.
Excellent communication, problem-solving skills, and resilience in a fast-paced environment are essential.
The position offers a salary of approximately £26,992.14 per year and a variety of employee benefits, inclusive of a hybrid working model, holiday, and discounts on pet products.
Customer Service & Sales Agent — Hybrid, Dog‑Loving Team in Bristol employer: IVC Evidensia
IVC Evidensia is an exceptional employer that fosters a supportive and dynamic work culture, perfect for dog lovers who thrive in a fast-paced environment. With a hybrid working model, generous holiday allowances, and exclusive discounts on pet products, employees are encouraged to grow both personally and professionally while contributing to a team that values communication and problem-solving skills.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Agent — Hybrid, Dog‑Loving Team in Bristol
✨Tip Number 1
Get to know the company culture! Research IVC Evidensia and their values, especially their love for dogs. This will help you connect with the team during interviews and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! Since the role involves managing customer inquiries, try role-playing common scenarios with friends or family. This will boost your confidence and help you shine in the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer issues. Be ready to share these stories during your interview to demonstrate your resilience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure to submit it there. It shows you're serious about joining our dog-loving team!
We think you need these skills to ace Customer Service & Sales Agent — Hybrid, Dog‑Loving Team in Bristol
Some tips for your application 🫡
Show Your Passion for Pets:Since we're a dog-loving team, let your love for pets shine through in your application! Mention any relevant experiences or how your furry friends have shaped your customer service skills.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your communication and problem-solving skills, and give examples of how you've thrived in fast-paced environments before.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for our Customer Service & Sales Agent position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Before the interview, make sure you understand IVC Evidensia's mission and values. Familiarise yourself with their services and how they support pet owners. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Show Off Your Communication Skills
As a Customer Service & Sales Agent, communication is key. Practice answering common interview questions clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively handled customer inquiries or resolved issues.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Prepare by thinking of situations where you had to think on your feet or resolve a tricky customer issue. Highlight your problem-solving skills and resilience, especially in fast-paced environments.
✨Embrace Your Love for Dogs
Since this is a dog-loving team, don’t shy away from sharing your passion for pets! Whether it’s a funny story about your own dog or how you’ve helped customers with pet-related queries, let your enthusiasm shine through. It’ll help you fit right in!
