At a Glance
- Tasks: Deliver exceptional customer service and support across various channels.
- Company: Join a leading pet product supplier with a friendly, dog-loving culture.
- Benefits: Enjoy 5 weeks holiday, discounts on pet products, and hybrid working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a difference by helping pet owners while enjoying a fun work environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26992 - 26992 € per year.
Keynsham, Bristol (Hybrid – minimum 3 days onsite) £26,992.14 per year (£12.97 per hour) Full-time | Permanent
About Us
Pet Drugs Online is one of the UK’s largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe’s largest veterinary group, we’re passionate about delivering outstanding service — not just to our customers, but to our people too. We’re proud of our friendly, dog‑loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive.
About The Role
We’re looking for a Customer Service Agent to join our growing Customer Service and Sales team. You’ll be the first point of contact for our customers, delivering a warm, accurate, and memorable experience across multiple channels. If you enjoy helping people, solving problems, and working in a fast‑paced environment, this could be the perfect role for you.
What You’ll Be Doing
- Handling inbound customer service and sales calls
- Supporting customers via live chat and social media
- Helping customers register online and place orders
- Communicating proactively about deliveries, delays, or changes
- Liaising with suppliers regarding collections, deliveries, and repairs
- Investigating and resolving customer complaints calmly and efficiently
- Keeping accurate and detailed customer records
- Managing emails and correspondence professionally
Working Hours
You’ll Work On a Weekly Alternating Shift Pattern: 8:00am – 4:30pm, 8:45am – 5:15pm, plus 1 in 3 Saturdays on a rota basis.
What We’re Looking For
- Experience in a multi‑channel (OMNI) customer service environment
- Strong communication and problem‑solving skills
- Ability to manage your performance against KPIs
- Excellent time management and organisational skills
- Customer‑focused and results‑driven mindset
- Comfortable working independently and as part of a team
- Adaptable, supportive, and approachable attitude
What You’ll Get
- 5 weeks holiday (increasing with service) + bank holidays
- Bring your dog to work
- Up to 50% discount on pet products and veterinary fees (IVC practices)
- Company pension (5% employee / 3% employer)
- Hybrid working model
- Employee Assistance Programme & wellbeing support
- Cycle to Work scheme
- Healthcare Cash Plan
- Retail discounts via our rewards platform
- Free on-site parking
- Friendly, casual, dog‑loving office culture
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
Diversity, Equality, Inclusion and Belonging
We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Service Agent in Bristol employer: IVC Evidensia
At Pet Drugs Online, we pride ourselves on being one of the UK's largest and most trusted suppliers of veterinary medicines, offering a friendly, dog-loving culture that values and supports our employees. With a hybrid working model, generous holiday allowance, and unique perks like bringing your dog to work, we create an environment where you can thrive while making a meaningful impact in customer service. Join us in Keynsham, Bristol, and enjoy opportunities for personal growth within a passionate team dedicated to outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pet Drugs Online's social media and website. Understanding their friendly, dog-loving vibe will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries across various channels, role-play with a friend or family member. This will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer complaints calmly and efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Pet Drugs Online. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent in Bristol
Some tips for your application 🫡
Show Your Passion for Pets:When you're writing your application, let your love for pets shine through! Mention any experiences you have with animals or how you relate to our dog-loving culture. It’ll show us you’re a great fit for our team.
Highlight Your Customer Service Skills:Make sure to emphasise your experience in customer service, especially in multi-channel environments. We want to see how you've handled calls, chats, and emails, so share specific examples that demonstrate your skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IVC Evidensia
✨Know the Company
Before your interview, take some time to research Pet Drugs Online. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Agent, strong communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved complaints or provided exceptional service, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
In this role, you'll need to think on your feet. Be prepared to discuss specific challenges you've faced in previous customer service roles and how you overcame them. Highlight your ability to stay calm under pressure and find solutions quickly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how success is measured in the role. This shows that you're engaged and serious about the position.
