At a Glance
- Tasks: Review and process veterinary prescriptions with precision and care.
- Company: Join Pet Drugs Online, a leading online pet pharmacy in the UK.
- Benefits: Enjoy healthcare plans, discounts, and a supportive team environment.
- Other info: Flexible shifts and opportunities for career growth await you.
- Why this job: Make a difference in animal health while developing your skills.
- Qualifications: Attention to detail and a passion for animal welfare are essential.
The predicted salary is between 25000 - 30000 € per year.
About Us
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
Prescription Team Administrator
Location: Keynsham, Bristol (BS31 2ED)
Contract: Full‑time (40 hours per week)
Department: Pet Drug Online
About The Role
We’re looking for a detail‑oriented Prescription Administrator to join our qualified team at Pet Drug Online in Keynsham. This is a vital role responsible for checking and processing veterinary prescriptions, ensuring they are accurate, compliant, and legally valid before medicines are supplied. If you enjoy working in a fast‑paced environment, thrive on accuracy, and are passionate about delivering a high‑quality service that supports animal health, we’d love to hear from you.
What You’ll Be Doing
- Reviewing and validating veterinary prescriptions for accuracy, completeness, and legality
- Accurately copying and inputting prescription information into internal systems
- Checking medicines for correct species, dosage, strength, formulation, and duration
- Identifying and resolving discrepancies or omissions in prescriptions
- Liaising with veterinary surgeons to clarify or amend prescriptions when required
- Ensuring controlled and restricted medicines are handled in line with legal requirements
- Working closely with vets and customer service teams to deliver excellent customer service
- Maintaining thorough and accurate records
- Working towards agreed KPIs and SLAs
Essential Qualifications and Experience
- Strong attention to detail and high level of accuracy
- Confident ability to interpret veterinary prescriptions
- Good understanding of veterinary medicines and prescribing principles
- Effective communication and problem‑solving skills
- Strong time management and organisational skills
- Ability to work independently while following standard operating procedures
- Experience managing performance against KPIs
- Comfortable working in a fast‑paced, changing environment
- Supportive, approachable team player who can also work confidently unsupervised
- A values‑driven approach, consistently role‑modelling positive behaviours
Desirable
- SQP qualification
- Previous data entry experience
- Training in veterinary medicines and legislation
- Experience in a veterinary practice, pharmacy, or veterinary medicines supplier
Working Pattern
40 hours per week
Alternating Shift Patterns
- 08:00 – 16:30
- 08:45 – 17:15
- Saturday shifts on a rota (with a lieu day provided the week before or after)
Why Join Us?
You’ll be joining a supportive, knowledgeable team where accuracy, teamwork, and shared values truly matter — all while contributing to the safe and effective supply of veterinary medicines.
What We Offer Our Team
- Healthcare Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
Diversity, Equality, Inclusion and Belonging
We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Our Values
We’re proud of our culture and guided by three core values:
- We Care – for animals and people, keeping our promises and treating everyone with respect
- We Dare – to innovate and embrace new ways of thinking
- We Share – knowledge, best practice, and decisions built on trust and collaboration
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Administrator - Prescription Team in Bristol employer: IVC Evidensia
At Pet Drugs Online, we pride ourselves on being a leading online pet pharmacy that values accuracy, teamwork, and a commitment to animal health. Located in Keynsham, Bristol, our supportive work culture fosters employee growth through continuous learning opportunities and a range of benefits, including a healthcare cash plan and discounts on pet care. Join us to make a meaningful impact while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Prescription Team in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the veterinary or pharmacy sectors. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Pet Drugs Online and understanding their values. Show us how your skills align with our mission of delivering high-quality service and supporting animal health.
✨Tip Number 3
Practice common interview questions related to accuracy and attention to detail. We want to see how you handle discrepancies and your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Administrator - Prescription Team in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Prescription Administrator role. Highlight your attention to detail and any relevant experience with veterinary prescriptions or medicines, as this will show us you’re a great fit for our team.
Showcase Your Skills:Don’t forget to emphasise your communication and problem-solving skills in your application. We want to see how you can effectively liaise with veterinary surgeons and handle discrepancies, so give us examples of when you've done this before!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, especially in a fast-paced environment like ours. Make sure your key qualifications and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at IVC Evidensia
✨Know Your Prescriptions
Familiarise yourself with common veterinary prescriptions and their requirements. Understanding the details of what makes a prescription valid will show your attention to detail and help you stand out during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with team members or clients in the past. Since liaising with veterinary surgeons is key, demonstrating your ability to clarify and resolve issues will be crucial.
✨Demonstrate Your Organisational Skills
Think of specific instances where you managed multiple tasks or deadlines successfully. Highlighting your time management skills will reassure them that you can thrive in a fast-paced environment.
✨Embrace Their Values
Research Pet Drugs Online's core values: We Care, We Dare, and We Share. Be ready to discuss how your personal values align with theirs, as cultural fit is just as important as skills and experience.
