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- Tasks: Be the friendly face of our veterinary practice, booking appointments and assisting clients with enquiries.
- Company: Join a supportive team at Grove Lodge, dedicated to excellent pet care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Make a difference in the lives of pets and their owners while working in a fun environment.
- Qualifications: Great customer service skills and a passion for helping people and animals.
- Other info: Flexible shifts across multiple sites with opportunities for learning and development.
The predicted salary is between 12000 - 16000 £ per year.
Do you like working with people? And love animals? We are currently looking for a receptionist to join our team. You will be part of a fast-paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face-to-face, over the phone or via email. Maintaining client records and taking payments when required whilst ensuring that our clients receive the excellent service we are known for.
A practice you are proud to be a part of. We have a wonderful ethos at Grove Lodge, creating a safe and open culture for all our team. We have 17 Vets and 26 Nurses including SVN’s and further supported by VCA’s and an Administrative Support team. As a team of encouraging, supportive, and exceptionally knowledgeable individuals we pride ourselves in offering the best care to our clients and their pets.
More about you
We’re looking for someone with great customer service skills, who can show empathy and handle emotional situations. Experience in a customer-facing role, both in person and over the phone, is a plus. You should be passionate about helping people and animals, have solid IT skills, and be able to record data accurately. Attention to detail and being a good team player are important. If you know a bit about the veterinary industry, that’s a bonus, but not a must!
This exciting position will require you to work at different sites, therefore a car is essential for this role. You could be asked to cover any one of our seven sites which are situated in Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring and Durrington.
Work pattern
You will work 32.25 hours per week. Monday to Friday 1 pm – 7 pm, includes every other Saturday 8.30 am – 1 pm. Shifts may be scheduled across our sites, based on the needs of the business.
Feel valued and rewarded
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Up to £20,547.06 DOE.
Veterinary Receptionist - Part-Time in Brighton employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-Time in Brighton
✨Tip Number 1
Get to know the company! Research Grove Lodge and its values. When you walk in for your interview, show that you understand their ethos and how you can contribute to their friendly team. It’ll make you stand out!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve had to handle emotional situations or tricky enquiries. Be ready to share these experiences during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Show off your IT skills! Since you'll be maintaining client records, it’s important to highlight any relevant experience with software or data entry. If you’re not sure what to mention, brush up on common veterinary practice management systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Grove Lodge.
We think you need these skills to ace Veterinary Receptionist - Part-Time in Brighton
Some tips for your application 🫡
Show Your Passion for Animals: Let us know how much you love working with animals and helping people. Share any relevant experiences that highlight your passion, whether it's volunteering at an animal shelter or simply having pets of your own.
Highlight Your Customer Service Skills: Since you'll be the first point of contact for our clients, it's crucial to showcase your customer service skills. Give examples of how you've handled enquiries or emotional situations in previous roles to demonstrate your empathy and communication abilities.
Be Detail-Oriented: Attention to detail is key in this role, especially when maintaining client records and taking payments. Make sure to mention any experience you have with data entry or managing records accurately in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff About the Role
Before heading into the interview, make sure you understand what a Veterinary Receptionist does. Familiarise yourself with common tasks like booking appointments and handling client enquiries. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your People Skills
Since this role is all about interacting with clients, be prepared to demonstrate your customer service skills. Think of examples where you've handled difficult situations or provided excellent service. This will help the interviewers see that you can empathise and connect with both clients and their pets.
✨Brush Up on Your IT Skills
As you'll be maintaining client records and taking payments, it's crucial to be comfortable with IT systems. If you have experience with specific software, mention it! If not, just express your willingness to learn and adapt quickly to new technologies.
✨Be Ready for Teamwork Questions
This position requires being a good team player, so expect questions about working in a team. Prepare examples of how you've collaborated with others in past roles. Highlight your ability to support colleagues and contribute to a positive work environment.
