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- Tasks: Welcome clients, manage appointments, and ensure a smooth experience for pets and their owners.
- Company: Join the friendly team at Bath Cat Clinic, part of the leading IVC Evidensia group.
- Benefits: Enjoy 6.6 weeks' annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Flexible part-time roles available with clear pathways for career progression.
- Why this job: Make a real difference in animal care while developing your career in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 15000 - 16000 £ per year.
We are seeking an organised, personable Receptionist to join our team at Bath Cat Clinic on a part-time basis. Bath Cat Clinic is part of Bath Vets. We offer a supportive and friendly working environment and great benefits. By joining our group, you will be part of a team dedicated to providing excellent standards of client and animal care. We are a small, very friendly team with a huge amount of passion for what we do and our aim is to provide a first-class service to the cats of Bath and the surrounding areas.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
We Have Two Positions Available:
- Role 1 - An average of 24 hours per week including 1 in 3 Saturday mornings.
- Role 2 - An average of 19.5 hours per week including 1 in 3 Saturday mornings.
General Responsibilities Include:
- Meeting and greeting clients
- Booking appointments
- Dealing with any queries
- Taking payments
- Dispensing medication
- Interacting with customers
You Might Be a Great Fit If...
- You are a friendly, organised and customer‑focused individual who enjoys working as part of a team.
- You’ll bring excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community and continuous improvement.
What We Offer Our Team:
- 6.6 weeks' annual leave plus your birthday off.
- Increasing holiday allowance based on length of service.
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
- Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers.
£0 - £0 a year Up to £15,912 per annum.
Veterinary Receptionist in Bath employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Bath
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on Bath Cat Clinic and IVC Evidensia. Familiarise yourself with their values and services so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a receptionist role and rehearse your answers. Focus on your customer service experience and how you handle busy environments—this will help you shine in the interview.
✨Tip Number 3
Show your personality! Being personable is key for this role, so let your friendly nature come through. Share anecdotes that highlight your communication skills and teamwork—this will help you connect with the interviewers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the IVC Evidensia site. This way, you’ll ensure your application gets the attention it deserves and you’ll be one step closer to joining our passionate team!
We think you need these skills to ace Veterinary Receptionist in Bath
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and personable nature shine through. Remember, you're applying for a role where client interaction is key, so a warm tone can make all the difference.
Tailor Your Experience: Make sure to highlight any customer-facing roles you've had in the past. We love seeing how your experience aligns with our values of excellent service and attention to detail. Be specific about what you've done and how it relates to the Veterinary Receptionist position.
Keep It Organised: Just like the role requires, your application should be well-structured and easy to read. Use clear headings and bullet points where necessary. This not only shows your organisational skills but also makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Bath Cat Clinic!
How to prepare for a job interview at IVC Evidensia
✨Know the Clinic Inside Out
Before your interview, take some time to research Bath Cat Clinic and IVC Evidensia. Familiarise yourself with their values, services, and the kind of care they provide. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've demonstrated excellent communication and customer service skills. Think about times when you handled difficult situations or went above and beyond for a client.
✨Demonstrate Organisational Skills
The role requires managing multiple tasks in a busy environment. Be ready to discuss how you prioritise tasks and stay organised. You could mention specific tools or methods you use to keep track of appointments and client communications.
✨Embrace Feedback and Learning
IVC Evidensia values continuous improvement and development. Share your willingness to learn and adapt by discussing any feedback you've received in the past and how you've used it to grow. This shows that you're proactive and open to becoming an even better team member.