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- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join Glenburn Vets, part of IVC Evidensia, a leading veterinary care group.
- Benefits: Enjoy 7.2 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Why this job: Make a real difference in animal care while developing your career in a supportive environment.
- Qualifications: GCSE English and Maths at grade C or above; customer service experience preferred.
- Other info: Part-time role with clear career progression and ongoing learning opportunities.
The predicted salary is between 16523 - 16523 £ per year.
Location: Glenburn Vets, Crumlin
Contract: Part-Time, Permanent
Glenburn Vets is a 3 site first opinion practice with clinics in Crumlin, Glengormley and Lisburn. We have an experienced team of 7 vets, 4 RVNs, 3 SVNs and 11 support team members. We are a well-equipped practice with ultrasound, digital radiography, fluid pumps, multiparameter patient monitors, and more.
How You'll Make a Difference:
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your Duties Will Include:
- Perform administrative and reception duties to include booking, cancelling and changing appointments.
- Receiving cash/card payments.
- Handle insurance claims and instalment queries.
- Deal with cash exchanges and end of day banking procedures.
- Attend reception team meetings as and when requested.
- Dispense medications/prescriptions.
- Keep client/patient records up to date.
- Check clinic emails and process appropriately.
- Liaise with charities regarding collection boxes.
- Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.).
- Client information and all counter sale products are well stocked and clean.
- Maintain stock levels on a daily basis.
- Keep puppy/new client packs made up and in stock.
- Ensure change available in till for next working day.
- Deal with and organise incoming and outgoing post.
- Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times.
- Answering telephone calls and ensuring that all client enquiries are dealt with promptly and professionally.
- Actively promote Pet Healthcare Plans and pet insurance.
- Keep the reception area clean and tidy at all times.
This is a part-time permanent role working 25 hours per week Monday-Friday, 5 hours per day.
You might be a great fit if:
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
Requirements:
- GCSE English and Maths at grade C and above.
How We'll Support You:
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team:
- 7.2 weeks' annual leave FTE.
- Additional annual leave for your birthday.
- Increasing annual leave accrued through length of service.
- Enhanced family-friendly policies.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Access to discounts/cashback with hundreds of participating retailers.
Salary: Up to £16,523 per annum.
Veterinary Receptionist/Administrator in Antrim employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist/Administrator in Antrim
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Glenburn Vets. Familiarise yourself with their services and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show off your personality! As a Veterinary Receptionist, you'll be the first point of contact for clients. Make sure to highlight your excellent communication skills and friendly attitude during the interview. Let your passion for animal care shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Veterinary Receptionist/Administrator in Antrim
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role that involves client interaction.
Tailor Your Application: Make sure to tailor your application to the specific role of Veterinary Receptionist. Highlight any relevant experience in customer service and administration, and don’t forget to mention your passion for animal care!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IVC Evidensia
✨Know Your Stuff
Familiarise yourself with Glenburn Vets and their services. Understand the role of a Veterinary Receptionist and be ready to discuss how your skills align with their needs. This shows genuine interest and preparation.
✨Showcase Your Communication Skills
As the first point of contact, excellent communication is key. Prepare examples of how you've handled customer interactions in the past, especially in challenging situations. This will demonstrate your ability to maintain a professional and welcoming manner.
✨Be Ready for Role-Specific Questions
Expect questions about managing appointments, handling payments, and dealing with client queries. Think of scenarios where you successfully managed multiple tasks in a busy environment, as this is crucial for the role.
✨Ask Thoughtful Questions
Prepare some questions about the practice culture, team dynamics, and opportunities for professional development. This not only shows your enthusiasm but also helps you gauge if the practice is the right fit for you.