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- Tasks: Be the friendly face of our veterinary practice, booking appointments and assisting clients with enquiries.
- Company: Join a supportive team at IVC Evidensia UK, dedicated to animal care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Make a difference in the lives of pets and their owners while working in a fun environment.
- Qualifications: Great customer service skills and a passion for helping people and animals.
- Other info: Work across multiple sites with opportunities for learning and development.
The predicted salary is between 12000 - 16000 £ per year.
Do you like working with people? And love animals? We are currently looking for a receptionist to join our team. You will be part of a fast‑paced and friendly team, responsible for being the first point of contact to our clients. You will book appointments and deal with a variety of enquiries either face‑to‑face, over the phone or via email. You will maintain client records and process payments, ensuring that our clients receive the excellent service we are known for.
A practice you are proud to be a part of: We have a wonderful ethos at Grove Lodge, creating a safe and open culture for all our team. We have 17 Vets and 26 Nurses including SVN’s, further supported by VCA’s and an Administrative Support team. As a team of encouraging, supportive, and exceptionally knowledgeable individuals we pride ourselves in offering the best care to our clients and their pets.
About you: We’re looking for someone with great customer service skills, empathy, and ability to handle emotional situations. Experience in a customer‑facing role, both in person and over the phone, is a plus. You should be passionate about helping people and animals, have solid IT skills, and be able to record data accurately. Attention to detail and being a good team player are important. Knowledge of the veterinary industry is a bonus but not mandatory. This exciting position will require you to work at different sites, therefore a car is essential. You could be asked to cover any one of our seven sites: Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring and Durrington.
Work pattern: You will work 24 hours per week. Monday, Wednesday and Friday, no Saturdays. Shifts vary between 8 am and 7 pm across our various sites.
Salary: Up to £15,290.83 DOE
Benefits:
- 6.6 weeks annual leave
- Additional annual leave for your birthday, added to your holiday allowance
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
- Pension scheme
- Discounted staff pet care
Seniority level: Entry level
Employment type: Full‑time
Job function: Health Care Provider
Industries: Veterinary Services
We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary Receptionist in Worthing employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Worthing
✨Tip Number 1
Get to know the company! Research IVC Evidensia and their values. When you show up for your interview, drop in some knowledge about their ethos and how you align with it. It’ll show you’re genuinely interested and not just another applicant.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and empathy, as these are key for a Veterinary Receptionist. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role. Wear something smart-casual that reflects your personality but also shows you mean business. You want to look approachable yet professional!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Veterinary Receptionist in Worthing
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! Share any experiences you've had with pets or in animal care, as this will resonate with us and show that you're a great fit for the role.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've handled enquiries and provided support in previous roles, so include specific examples that demonstrate your skills in this area.
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. A well-organised and clear application reflects your ability to maintain accurate client records, which is super important for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at IVC Evidensia UK
✨Know Your Stuff About the Role
Before heading into the interview, make sure you understand what a Veterinary Receptionist does. Familiarise yourself with the responsibilities mentioned in the job description, like booking appointments and handling enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves a lot of interaction with clients, be prepared to demonstrate your customer service skills. Think of examples from your past experiences where you've handled difficult situations or provided excellent service. This will highlight your empathy and ability to manage emotional situations, which are key for this position.
✨Brush Up on Your IT Skills
As you'll be maintaining client records and processing payments, it's essential to be comfortable with IT systems. If you have experience with specific software or tools, mention them during the interview. If not, express your willingness to learn and adapt quickly to new technologies.
✨Be Ready to Discuss Flexibility
Since the job requires working at different sites, be prepared to discuss your availability and how you can manage travel between locations. Showing that you're flexible and willing to cover various shifts will demonstrate your commitment to the team and the role.
