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- Tasks: Be the friendly face of our practice, managing calls and client visits with care.
- Company: Join a supportive veterinary team that values kindness and collaboration.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while thriving in a dynamic, fast-paced environment.
- Qualifications: Strong communication skills and a passion for animal care are essential.
- Other info: Great opportunities for learning and development in a welcoming atmosphere.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Veterinary Receptionist to join our friendly, welcoming team. Reception is the heart of our practice — it’s busy, fast‑paced and varied, and no two days are the same. You’ll be the first point of contact for our clients and pets, helping keep the practice running smoothly with warmth, professionalism and excellent organisation.
Responsibilities
- Answer phones promptly and professionally, handling enquiries with empathy and care
- Book, manage and optimise appointment diaries
- Welcome clients and support them throughout their visit
- Take payments, ensure invoices are correct and manage end‑of‑day tasks
- Keep client and patient records accurate and up to date
- Follow up missed appointments, reminders and call‑backs
- Promote practice services, healthcare plans and insurance
- Support the clinical team with clear communication and accurate information
- Maintain a clean, organised and welcoming reception area
You’ll be trusted to work efficiently, communicate clearly and provide outstanding client care in a high‑energy reception setting.
Why join Alma?
Our fantastic team are valued, supported and listened to, as part of our kind, no‑blame team culture. You will spend your days alongside our loyal clients in a lovely team atmosphere, with well‑organised working days despite a busy pace. If you enjoy a busy environment and want to feel supported at work, we’d love to hear from you.
Your shift pattern
You will work 37.5 hours per week, with shifts between 8 am – 7 pm (8 am – 4:30 pm or 10:30 am – 7 pm). You will also be included in our 1:4 Saturday morning rota.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Veterinary Receptionist in Windsor employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Windsor
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the veterinary practice. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly atmosphere.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client care and organisation. Think about examples from your past experiences where you've demonstrated these skills. We want to see how you handle busy situations with warmth and professionalism!
✨Tip Number 3
Show off your personality! During the interview, let your passion for animals and client care shine through. Being a Veterinary Receptionist is all about creating a welcoming environment, so don’t be afraid to show your enthusiasm and empathy.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our fantastic team!
We think you need these skills to ace Veterinary Receptionist in Windsor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who fits into our welcoming team!
Tailor Your Application: Make sure to tailor your application to the Veterinary Receptionist role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information that’s easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our practice. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at IVC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like managing appointment diaries and handling client enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for clients and their pets, it's crucial to highlight your communication skills. Prepare examples of how you've provided excellent customer service in the past, especially in busy environments. This will show that you can handle the fast-paced nature of the job.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with an upset client or managing a busy reception area. Think of scenarios from your previous experience where you successfully resolved issues, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Since the role involves keeping records accurate and managing end-of-day tasks, be prepared to discuss your organisational strategies. Share how you prioritise tasks and maintain a tidy workspace, as this will reflect your ability to keep the practice running smoothly.
