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- Tasks: Join our team as a Veterinary Receptionist, supporting pet owners and managing appointments.
- Company: Friendly small animal veterinary practice with two branches.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and employee wellbeing initiatives.
- Why this job: Make a difference in pets' lives while developing your customer service skills.
- Qualifications: GCSEs in Maths and English, strong communication, and organisational skills required.
- Other info: Part-time role with flexible shifts and opportunities for professional development.
We are hiring! Here at Stocks Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our friendly team at our two-branch small animal veterinary practice on a part-time basis for 12 months. The role will primarily be based at our Lower Wick branch in Upton-upon-Severn branch (WR8 0LF), with some shifts at our Worcester (WR2 4BS).
Shift patterns
The shift patterns include either 07:50am – 16:50pm or 10:00am – 19:00pm with an hour off for lunch. These shifts are shared fairly between the receptionists. Shift times and locations may vary on occasion depending on the needs of the practice.
Responsibilities
- Answering the telephone and dealing with emails.
- Greeting clients and their pets.
- Processing medication and food orders.
- Booking appointments and diary management.
- Dispensing prescribed medication.
- Taking payments and dealing with account enquiries.
- Placing stock orders and assisting with dispensary organisation and management.
- General administrative work including accurate record keeping and filing.
- Cleaning duties to maintain a tidy reception, waiting area, dispensary and staff areas.
- Giving pet care advice within the remit of the receptionist role and referring queries to nurses and vets when necessary.
- Liaising with the vets, nursing team, other receptionists and wider admin team.
- Dealing with upset clients in difficult circumstances.
Our ideal candidate
We are looking for someone who is friendly, approachable and empathetic. You must have the ability to multi-task and prioritise, have excellent customer service and communication skills, strong organisational and administrative skills. You must also be computer literate, especially microsoft programmes, have an excellent telephone manner and be a committed team player, willing to work with and support other staff. GCSEs or equivalent including Maths and English is also required as well as a full UK driving license.
Benefits
- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
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Veterinary Receptionist (Part-time/FTC) employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-time/FTC)
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the veterinary practice. Familiarise yourself with their services and values. This will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling difficult situations. Think about examples from your past experiences that showcase your skills, especially in a veterinary context if you have them. We want to see how you handle real-life scenarios!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart-casual outfit is usually a safe bet for a veterinary receptionist role. You want to convey that you’re friendly and ready to welcome clients and their pets.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist (Part-time/FTC)
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and approachable nature shine through. Use a warm tone that reflects how you'd interact with clients and their pets.
Tailor Your Experience: Make sure to highlight any relevant experience you have in veterinary practices or customer service. We love seeing how your skills match the role, so don’t be shy about sharing specific examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. Remember, we’re busy too!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at IVC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like booking appointments, processing medication orders, and handling client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be interacting with clients and their pets regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm and empathetic, especially when dealing with upset clients.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, so think of specific instances where you've successfully managed multiple tasks or prioritised effectively. You might want to mention any experience with diary management or administrative work to show you're up for the challenge.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or shift patterns. This shows your genuine interest in the position and helps you assess if it's the right fit for you as well.
