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- Tasks: Welcome clients and their pets, manage appointments, and support the veterinary team.
- Company: Castle Vets, a trusted small animal veterinary hospital with high standards of care.
- Benefits: Competitive salary, 6.6 weeks annual leave, and enhanced family-friendly policies.
- Why this job: Join a compassionate team and make a difference in pets' lives every day.
- Qualifications: Strong communication skills and a passion for animal care.
- Other info: Part-time role with flexible shifts and excellent career development opportunities.
The predicted salary is between 12000 - 15000 ÂŁ per year.
Overview
Adams Vets is thrilled to offer a new opportunity for an experienced, part-time Veterinary Receptionist to join our dedicated team. We are seeking a professional, passionate, and positive individual who demonstrates enthusiasm and commitment in every aspect of their work. You will be part of a supportive team of vets, nurses, and auxiliary staff, all working together to provide excellent care and service.
As a receptionist, you will play a vital role in the day-to-day operations of the practice. Your duties will include managing the front desk, answering phone calls and emails, greeting both new and existing clients, promoting our Pet Health Club, preparing medications, assisting with insurance claims, and occasionally enjoying some cuddles with puppies and kittens.
Join a Well Established Team
Adams Vets has proudly served the Liverpool community for over 40 years, with two well-equipped clinics located in Fazakerley and Wavertree. Our Fazakerley clinic offers excellent transport links and free on-site parking, while our Wavertree location is in a vibrant area with plenty of local restaurants, cafés, and bars—perfect for a team outing.
Both of our clinics are fully equipped with digital radiography, ultrasonography, tonometry, an in-house Idexx laboratory, dedicated inpatient wards, modern operating theatres, and consultation rooms for both vets and nurses. We foster a collaborative environment where knowledge is shared, cases are discussed, and career development is encouraged.
As RVN Nikki explains, \”We are a close-knit team who always look out for and support each other. We’re more than colleagues – we’re the Adams family. We welcome new members with open arms who share the same passion and kindness as us.\”
The Skills You\’ll Bring to Our Team
We are looking for a motivated and experienced individual to join our team. The ideal candidate will have at least one year of receptionist experience, preferably within a veterinary practice, and possess excellent customer service skills. You should be highly self-motivated, with a passion for delivering exceptional service. Candidates must be able to reliably commute to both of our clinics. A Certificate of Higher Education is preferred, though not essential.
Working Hours
This position is for a part-time role, up to 25 hours a week with a 3 day week, 1 in 4 Saturday mornings 8:30am to 1pm and no out of hours. You would work between our two clinics.
Benefits
- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Pension scheme
- Discounted staff pet care
Notes on Recruitment Tools
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary
Up to ÂŁ17,500 per annum
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Veterinary Receptionist (Part-Time) employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-Time)
✨Tip Number 1
First things first, make sure you know the ins and outs of Castle Vets. Familiarise yourself with their services and values so you can chat confidently about how you fit into their team. This shows you’re genuinely interested and ready to contribute!
✨Tip Number 2
When you get that interview, don’t just prepare for the usual questions. Think about scenarios where you’ve had to stay calm under pressure or show compassion—these are key in a veterinary setting. We want to hear your stories!
✨Tip Number 3
Networking is your best mate! Reach out to current or former employees on LinkedIn or other platforms. They can give you insider tips on what it’s like to work at Castle Vets and might even put in a good word for you!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and keen to join our awesome team!
We think you need these skills to ace Veterinary Receptionist (Part-Time)
Some tips for your application 🫡
Show Your Warmth: As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Make sure your application reflects your warm and professional manner. Use friendly language and share any relevant experiences that showcase your ability to create a welcoming environment.
Highlight Your Organisational Skills: Managing reception duties is key in this role. In your application, emphasise your organisational skills and experience with tasks like appointment bookings and handling inquiries. Mention any tools or systems you’ve used to keep things running smoothly.
Demonstrate Compassion Under Pressure: Working in a veterinary setting can be emotional at times. Share examples in your application where you've remained calm and compassionate in high-pressure situations. This will show us that you’re ready to handle the challenges that come with the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at IVC Evidensia UK
✨Show Your Warmth
As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Make sure to convey your warmth and professionalism during the interview. Practice greeting someone as if they were a client, showcasing your ability to create a welcoming atmosphere.
✨Know the Role Inside Out
Familiarise yourself with the specific duties mentioned in the job description, like managing phone calls and processing insurance claims. Prepare examples from your past experiences that demonstrate your skills in these areas, so you can confidently discuss how you’ll handle similar tasks at Castle Vets.
✨Stay Calm Under Pressure
The role requires remaining calm in high-pressure situations. Think of a time when you had to manage a stressful scenario, perhaps dealing with an upset client or a busy reception desk. Be ready to share this story to illustrate your ability to maintain composure and compassion.
✨Emphasise Team Spirit
Castle Vets values collaboration and support within their team. Highlight your experience working in a team environment and how you contribute positively to group dynamics. Share examples of how you've supported colleagues in the past, especially in a veterinary or customer service context.
