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For Companies At a Glance
- Tasks: Welcome furry friends and their humans while managing appointments and inquiries.
- Company: Join the friendly team at Easipetcare Derby, a well-established veterinary practice.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while working in a supportive environment.
- Qualifications: Customer service experience and a passion for animals are essential.
- Other info: Full-time role with great career development opportunities and a vibrant team.
The predicted salary is between 20400 - 28700 £ per year.
An exciting new opportunity at Easipetcare Derby for a full time maternity cover Veterinary Receptionist (fixed term contract for 12 months) to come on board and join our team!
The Part You’ll Play
At our veterinary clinic, we provide comprehensive pet care services. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for:
- Greeting clients and their pets with a friendly and professional demeanour
- Scheduling appointments and managing the appointment calendar
- Answering phone calls, emails, and other inquiries from clients
- Collecting and updating client information in the computer system
- Medication handling
- Assisting with filing and organising paperwork
- Processing payments for services rendered, end of day banking
About Us
Easipetcare Derby is a well-established practice with a large client base. It has great facilities including 4 consult rooms, a separate cattery, kennel and isolation ward, x-ray and ultrasound, theatre and prep room with an in-house laboratory. The practice is situated close to local amenities and is easily accessible with free car parking. It has excellent transport links, including the A52 and M1, and is a 30-minute walk from the train station where you can get a direct train to London. You will work alongside, and be supported by a great team of vets, nurses and support staff in this fast-paced environment.
Qualifications
- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Passion for working with animals and their owners
- Able to work well within a team and independently
- Strong organisational skills and attention to detail
- Ability to multitask and prioritise tasks effectively
- Knowledge of basic computer applications (e.g., Microsoft Office)
This is a full time role working 40 hours per week, Monday-Friday, covering shifts between 8am-6:30pm. We also require Saturday morning working 9am-12:30pm on a rota basis with TOIL, and bank holiday cover.
Benefits
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Up to £25,484.71 per annum
Veterinary Receptionist (Maternity Leave) employer: IVC Evidensia UK
Contact Detail:
IVC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Maternity Leave)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Easipetcare Derby. Familiarise yourself with their services and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience can translate into the Veterinary Receptionist role. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will not only boost your confidence but also show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Veterinary Receptionist (Maternity Leave)
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in customer service. We want to see that you genuinely care about providing the best support for our furry friends and their owners.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your organisational skills and ability to multitask, as these are key for a Veterinary Receptionist. We appreciate when applicants take the time to align their experiences with what we’re looking for!
Be Professional Yet Friendly: Remember, you’ll be the first point of contact for our clients! Use a friendly tone in your application while maintaining professionalism. This balance is crucial for the role, so show us you can do it right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team at Easipetcare Derby!
How to prepare for a job interview at IVC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with the services offered at Easipetcare Derby, especially the Health Care Plan, so you can confidently discuss how you would contribute to the team.
✨Show Your Passion for Pets
During the interview, let your love for animals shine through! Share any relevant experiences you've had working with pets or in customer service roles. This will demonstrate your commitment to providing compassionate care to both clients and their furry friends.
✨Practice Your Communication Skills
As the first point of contact for clients, strong communication skills are essential. Prepare for common interview questions by practising clear and concise responses. You might even role-play with a friend to simulate greeting clients and answering inquiries.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle busy periods. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
